John is an Account Consultant at VoiceSage. With over 10 years of experience in the messaging and communications industry, John’s worked for a variety of organisations from start-ups to large telcos across both the public and private sectors.
Driven by a real passion for how communications can improve, augment, and drive business processes, John sees his role as being all about helping customers achieve lower costs and efficiencies and better experiences for the customer.
In 2012, only 30% of companies asked by analyst leadership group Gartner expected to compete for business primarily on the basis of delivering ‘superior customer experience’.
When the analysts went back last...