Kathryn helps organisations deliver exceptional customer and user experience’s. She’s advised FTSE organisations on commercialising CX through maximisation of the value chain and a complete integrated end-to-end approach. She helps companies grow through truly understanding their customers and creating the ultimate DCA, Un-replicable customer experiences. She’s works with Board’s of FTSE companies and the world’s leading brands. A commercial lawyer, Chartered Director, Fellow of the ISMM, member of the Professional Boards Forum. Delivering industry leading transformational change and turnaround strategies.
Do Customers Really Matter?
On the face of it, this is quite a valid question to ask when you look at the board of many organisations.
Despite improving, many companies still do not have anyone who repres...