Jaime Scott

Jaime Scott

Managing Director at EvaluAgent
Susan Ganeshan

Susan Ganeshan

Chief Marketing Officer at Clarabridge
Jovana Bosnjak

Jovana Bosnjak

Assistant Editor
Marija Pavlović

Marija Pavlović

Editor, Customer Experience Magazine
Milan Jovanovic

Milan Jovanovic

Newsdesk Researcher, Customer Experience Magazine
CXM Editorial Team

CXM Editorial Team

Customer Experience Magazine
24 7

24 7

Redefining the way that companies interact with consumers
Abdalla Elbadawy

Abdalla Elbadawy

Senior Service Design Consultant at Araamis
Adam Whatling

Adam Whatling

Head of Engagement and Development
Adrian Land

Adrian Land

Founder of SESOME
Alina Prelicz-Zawadzka

Alina Prelicz-Zawadzka

Psychologist and UX specialist
Alison Orsi

Alison Orsi

Vice President Marketing, Communications and Citizenship, UK & Ireland, IBM Corporation
Andrew Culwick

Andrew Culwick

Head of marketing at First4lawyers.com
Andrew Ardron

Andrew Ardron

Founder of ProspectSoft
Andrew Dugdale

Andrew Dugdale

President and Founder of SalesAssessment.com
Andrew Machin

Andrew Machin

Founder & UX Director of LION+MASON
Andy Wand

Andy Wand

Sales Director UK Europe at inQuba
Anna Forbes

Anna Forbes

Marchex Managing Director, UK
Antonio Antonio Espingardeiro, Ph.D.

Antonio Antonio Espingardeiro, Ph.D.

IEEE Member; Product development in software and Automation
Arnold Fewell

Arnold Fewell

MD of AccessChamp
arvato UK

arvato UK

a global business outsourcing partner
ava

ava

Virtual assistant service provider
Ayers Management

Ayers Management

a payroll and contractor management business
Barclays

Barclays

Barclays, a transatlantic consumer, corporate and investment bank
Barry Smith

Barry Smith

Business Line Manager for Partners, Sales & Marketing, Ikano Insight
Basia Szumska-Hare

Basia Szumska-Hare

Account Executive at Capita
Ben Barlow

Ben Barlow

UMS Content - Freelance Financial Writer
Best Companies

Best Companies

expert in employee engagement
Blue Coat Systems Inc.

Blue Coat Systems Inc.

a leading provider of advanced web security
Børge Astrup

Børge Astrup

Managing Director at Intelecom Group
BuzzSumo

BuzzSumo

Helping content marketers create better content
Cain Ullah

Cain Ullah

Founder and CEO of Red Badger
Callum Watling

Callum Watling

Graduate Research Executive at Ipsos MORI
Carl Lyon

Carl Lyon

Managing Director of The QoE
Caroline Cooper

Caroline Cooper

The founder of Naturally Loyal
Carolyn Blunt

Carolyn Blunt

Managing Director of Real Results Training Consultancy
Carolyn Hall

Carolyn Hall

Director, Confirmit
Cassie Johnson

Cassie Johnson

VP of Customer Success & Services at Luminoso
Celia Donne

Celia Donne

Global Operations Director at Regus
Cheryl Fink

Cheryl Fink

Chief Strategy Officer for Market Force
Christopher P. Willis

Christopher P. Willis

CMO at Perfecto
Christopher Brooks

Christopher Brooks

Director, Lexden, Customer Strategy Consultants
Claire Bale

Claire Bale

Digital Experience Manager at Speedo
Claire Bonniol

Claire Bonniol

Founding partner and Managing Director, Academie du Service UK
Colin Shaw

Colin Shaw

The founder and CEO of Beyond Philosophy
Craig McVoy

Craig McVoy

Founder at Consort, Customer & Employee Experience Consultancy
Daniel Bailey

Daniel Bailey

Director of Northern Europe, Zendesk
Danni Hunt

Danni Hunt

Head of Future Email at RedEye
David Cousins

David Cousins

Head of solutions consulting at Capita Collaboration Technologies
David Wallace

David Wallace

Social media marketer
David Stark

David Stark

CEO, Conversity
DeAnna Avis

DeAnna Avis

CCXP is National Customer Experience Manager at Solus ARC
Debbie Nolan

Debbie Nolan

Business Development Director at Arvato UK & Ireland
Denise Christie

Denise Christie

Marketing and Consumer Insights Professional
Dominic Celica

Dominic Celica

Digital Account Executive at Blueclaw
Dominic Stinton

Dominic Stinton

Partner at Open Reply
Donald Maidment

Donald Maidment

Head of Customer Service at Panasonic
Donna O’Toole

Donna O’Toole

The Communications Director
Doug Fitzgerald

Doug Fitzgerald

UI and Product Design Consultant at Bamboo Crowd
Amanda Potter

Amanda Potter

CEO of Zircon
Dr Hassan Hajji

Dr Hassan Hajji

Co-Founder & CEO of Ecrebo
Marlene Wolfgruber

Marlene Wolfgruber

Product Marketing Manager at ABBYY
Duane George

Duane George

Director of the Respond - Aptean
Eliza Rafle

Eliza Rafle

Graphic Designer and Management Trainer
Emma Dicks

Emma Dicks

Communications Director, HRG
Emma Hilton

Emma Hilton

Head of Digital at CLD
Epos Now

Epos Now

Award winning EPOS provider
Eran Kinsbruner

Eran Kinsbruner

Mobile Technical Evangelist, Perfecto
Eric Pendleton

Eric Pendleton

Product Training Manager at Luminoso
Fabien Marry

Fabien Marry

Senior UX Consultant and Mobile Lead at cxpartners
Farzad Henareh

Farzad Henareh

European Vice President, Stericycle ExpertSOLUTIONS
Four Seasons Health Care

Four Seasons Health Care

Quality health care providers
Frédéric Vacher

Frédéric Vacher

Dassault Systemes
Frederic Ponsignon

Frederic Ponsignon

Associate Professor of Operations Management at KEDGE
Gail Partridge

Gail Partridge

Customer Experience Consultant, PeopleTECH
Gareth Foster

Gareth Foster

Marketing Director at Powwownow
Gemma Harding

Gemma Harding

Head of Corporate Services
George Ioannou

George Ioannou

Founder and Head of Agency at Digital & Wise
George Skaff

George Skaff

CMO, TouchCommerce
George Tye

George Tye

Client Services Director, CCR
Gethin Nadin

Gethin Nadin

Director of Ecosystems at Benefex
Giles Colborne

Giles Colborne

Managing Director of cxpartners
Giles Fraser MPRCA

Giles Fraser MPRCA

Co-Founder, Brands2Life
Gillian Hughes

Gillian Hughes

VP Corporate Sales at Veoo
GMC Software

GMC Software

creating stronger engagements
Gordon Kelly

Gordon Kelly

A freelance technology journalist
Gordon Rimmer

Gordon Rimmer

Head of Solutions Marketing for PC-1
Guy Marson

Guy Marson

co-Founder of Profusion
Harry Mowat

Harry Mowat

UK MD of Greentree
Helen Wilson

Helen Wilson

Managing Director, Ipsos Loyalty UK
Hilary Stephenson

Hilary Stephenson

Managing director at Sigma
Ian Golding

Ian Golding

Certified CCXP Trainer and CX influential
Ian West

Ian West

AVP – Analytics & Information Management – UK & Ireland at Cognizant
Ian Webster

Ian Webster

Chief Customer Officer at Big Data for Humans
Inghams

Inghams

Expert at delivering award winning holidays to its loyal guests
InMoment

InMoment

Cloud-based customer experience platform
IOVOX

IOVOX

A global leader in cloud analytics
IPA

IPA

Promoting the value of agencies
J.D. Power

J.D. Power

a global marketing information services company
James Johnson

James Johnson

Group CEO of Nicoll Curtin
James Myers

James Myers

Head of Strategy & Planning
Jane Hiscock

Jane Hiscock

President, Farland Group
Jason DeWinne

Jason DeWinne

General Manager, ICLP
J.D. Hildebrand

J.D. Hildebrand

Contributor
Jean-Paul Chauvet

Jean-Paul Chauvet

Chief Revenue Officer, Lightspeed
Jenny Andrews

Jenny Andrews

Product Manager at Financial Times
Jeremy Hill

Jeremy Hill

VP of Products & Marketing at Radialpoint
John Crossan

John Crossan

VP of sales EMEA at Zendesk
John Sylvester

John Sylvester

Director at P&MM
John Tschohl

John Tschohl

International service strategist and speaker
Jon Buss

Jon Buss

Yext, MD EMEA
Jon Hainstock

Jon Hainstock

Co-founder of ZoomShift
Jon Stephens

Jon Stephens

Managing Consultant at EY-Seren
Jonas Olofsson

Jonas Olofsson

Director of technology at Expedia
Jonathan Sharp

Jonathan Sharp

Director, Britannic Technologies
Justin Thompson

Justin Thompson

VP of Product Strategy at MaritzCX
Katy Keim

Katy Keim

Chief Marketing Officer, Lithium Technologies & Klout
Kirsty Ram

Kirsty Ram

Leading on Engagement for the UK Ministry of Justice Digital Team
KPMG Nunwood

KPMG Nunwood

Offering Customer Experience Management Services
Kris Rawcliffe

Kris Rawcliffe

Business Development Manager, Pocket App
LabelsZoo

LabelsZoo

The Zoo Keeper
Lara Plaxton

Lara Plaxton

Group Head of HR at FDM Group
Larry Augustin

Larry Augustin

Chief Executive Officer
Lars van Wieren

Lars van Wieren

Founder at Starred
Laura Salmond

Laura Salmond

Marketing Manager at Logicalware
Lee Biggins

Lee Biggins

Founder and managing director of CV-Library
Leon Edwards

Leon Edwards

Managing Director at Displaymode
Lexden

Lexden

delivering commercially advantageous customer-led solutions
Lisa Garthside 

Lisa Garthside 

Director, Customer Experience Management, Confirmit
Lizzy Grayson

Lizzy Grayson

Category Buyer Corporate and People Services
Louis Bouquet

Louis Bouquet

Throught Leader at PwC
Love Energy Savings

Love Energy Savings

We Create a Big Difference By Making Life Easier
Lucie Greenwood

Lucie Greenwood

Managing Director of virtual assistant specialists I am ava
Lynda Kershaw

Lynda Kershaw

Marketing Manager at Macro 4
Manhattan Associates

Manhattan Associates

Bringing all points of commerce together
Marcus Ardeman

Marcus Ardeman

Sales Executive at Eurostop Ltd.
Marie Despringhere

Marie Despringhere

UK Country Manager, Optimizely
Marise Treseder

Marise Treseder

Head of Marketing at Zeta Interactive
Markus Hohl

Markus Hohl

CEO, Hellon London
Mark Wright

Mark Wright

Director of Climb Online and Winner of BBC Apprentice in 2014
Martin Häring

Martin Häring

Chief Marketing Officer, Misys
Mary Walton

Mary Walton

Editor at OXEssays
Mats Rennstam

Mats Rennstam

Managing Director, Bright UK
Matt Keenan

Matt Keenan

Senior Vice President of CRM at Aptean
Matt Smith

Matt Smith

Web Editor at Business Reporter
Michelle Hoskin

Michelle Hoskin

Standards International Limited
Mike Adams

Mike Adams

Chief Executive of Purple
Mike Austin

Mike Austin

CEO of Fresh Relevance
Mike Maughan

Mike Maughan

Head of Global Insights at Qualtrics
Mike Sands

Mike Sands

CEO, Signal
Naomi Aharony

Naomi Aharony

Freelance Journalist
Natalia Cherednikova

Natalia Cherednikova

Customer success manager, Wrike
Neil Joyce

Neil Joyce

MD EMEA, Signal
NICE

NICE

Enabling Organizations to Operationalize Big Data
Nick Keating

Nick Keating

The Director of EMEA at BounceX
Nick McCarthy

Nick McCarthy

Managing Director UK & EMEA, Signal
Nicola Hannay

Nicola Hannay

Head of Marketing, HSO
Nigel Danson

Nigel Danson

CEO, Interact
Nigel Shanahan

Nigel Shanahan

Founder of Rant & Rave
Oracle

Oracle

Integrated Cloud Applications and Platform Services
Paddy Whiteway

Paddy Whiteway

Client Services Director at Engine Service Design
Pamela Bat

Pamela Bat

Managing Director of Blueberry Wave
Patrick Phelan

Patrick Phelan

Managing Partner & Co-Founder, The Happiness Index.
Paul Galpin

Paul Galpin

Managing Director of P2P Mailing
Paul Weald

Paul Weald

The contact centre innovator
Paul Hutchinson

Paul Hutchinson

Product & Capability Lead, North Highland
Paul Laughlin

Paul Laughlin

Customer Insight enthusiast and MD of Laughlin Consultancy
Paul Swaddle

Paul Swaddle

CEO of Pocket App
Paydata

Paydata

Reward Management Consultancy
Peter Wakefield

Peter Wakefield

Owner of Loving Monday
Phil Burgess

Phil Burgess

Joing MD EMEA of C Space
Powwownow

Powwownow

UK’s leading free conference call provider
PPRO Group

PPRO Group

Cross-border e-payment specialist
Qualtrics

Qualtrics

Provider of the world’s leading enterprise insight platform
Quill

Quill

Business Supplies and Equipment
Rachael Cooper

Rachael Cooper

Marketing Manager at Outside In Sales & Marketing
Rebecca Stickler

Rebecca Stickler

Content Marketing Specialist
Red Stag

Red Stag

Fulfillment center
Renaud Visage

Renaud Visage

Co-founder and CTO of Eventbrite
Richard Howlett

Richard Howlett

A partner at Selachii LLP
Richard Culpin

Richard Culpin

Head of Customer Excellence for Growth Engineering
Richard Lambert

Richard Lambert

Managing Director of Morale Solutions Ltd
Rob Eaton

Rob Eaton

VP of Sales, International at Avention, Inc.
Robert Bates

Robert Bates

CEO, Ultracomms
Robert Half

Robert Half

Robert Half, the world’s first and largest specialised recruitment consultancy
Ross A. Haskell

Ross A. Haskell

Sr. Director of Products, BoldChat, LogMeIn
Rupal Karia

Rupal Karia

Managing Director of Retail and Hospitality, UK and Ireland at Fujitsu
Ryan Bateman

Ryan Bateman

Marketing Director at Dynatrace
Saima Alibhai

Saima Alibhai

Practice Manager – Professional Services, Bronto Software
Sarah Jenkinson

Sarah Jenkinson

PR and Communication Manager Customer Experience Magazine
Scott Horn

Scott Horn

Chief Marketing Officer, [24]7
Sentiment

Sentiment

Social customer service and engagement platform
Shane Barker

Shane Barker

Digital Marketing Consultant
Shop Direct

Shop Direct

the UK’s second largest pureplay online retailer
Simon Phillips

Simon Phillips

Head of Business Development at Barron McCann
Simon Hunt

Simon Hunt

Director of Customer Experience at Firstsource Solutions
Steven Pike

Steven Pike

Managing Director of HGEM
Stuart Crawford-Browne

Stuart Crawford-Browne

Director of Phoenix Rising, Brand & Insight Consultancy
Stuart Simms

Stuart Simms

CEO, Fits.me
Sunny Kumar

Sunny Kumar

Head of Experience Design, Tribal Worldwide London
Suzy Pettican

Suzy Pettican

Managing Director of Reflection PR
Tamara Lužajić

Tamara Lužajić

Editor of the CXM.world
Technology for Marketing

Technology for Marketing

the UK’s leading marketing technology event
Timi Garai

Timi Garai

Marketing Manager at Antavo
Tim Roe

Tim Roe

Director of Data and Deliverability at Redeye International
Tink Taylor

Tink Taylor

founder and president of dotmailer
Tom Higgins

Tom Higgins

Marketing Manager, Voxpopme
Tom Needs

Tom Needs

Chief Operating Officer at Adapt
Tom Webb

Tom Webb

Operations director, produce at Communisis Plc
Tony Hughes

Tony Hughes

CEO of sales and negotiation experts at Hutwaite International
Trustpilot

Trustpilot

Online review community
Victoria Stakelum

Victoria Stakelum

Marketing Director at Arden University
Vita Student

Vita Student

Student accommodation provider
Karine Del Moro

Karine Del Moro

VP Marketing, Confirmit