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Surveys: When less is more

I started a feedback company because I am a great believer in the power of the customer's voice to improve business performance.  You might find it surprising therefore, both from a philosophical and sales pers...

Mobile customer experience strategy

Tomer Cohen, LinkedIn's product lead wrote recently about the state of the mobile revolution. He referenced a number of organisations including his own - LinkedIn, Facebook, Google, Amazon and ESPN and explaine...
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Five Inspiring Customer Service Outcomes

I wish all customer experiences were like this! Five Inspiring Customer Service Outcomes I have featured a number of guests bloggers over the last twelve months - each of them have bought a level of knowledge a...