Live person detection

Noetica, a leading provider of contact centre technology, have filed a patent application  for a new invention, Live Person Detection (LPD), which overcomes the challenging problem of accurate Answer Machine De...

Proximity Plays a Blinder

Proximity Communications plc, a fast growth unified communications and managed service provider based in the Thames Valley, has today announced it is upgrading the existing voice communications and contact cent...

Service with a human touch

“I’m sorry… you are not held in a queue and this is a real person speaking.” Sick and tired of waiting on hold for an eternity and dealing with robotic voices? You’re not alone… Do you dread phoning your bank...

Should we Rant and Rave?

Rant and Rave has been set up by a company called Rapide and it is free to both shoppers and retailers; 300 retailers have already signed up. The system collects all feedback, good and bad, allowing retailers t...