Eptica make it a hattrick

Eptica announced today that it has been named in Gartner’s February 2013 Magic Quadrant for CRM Web Customer Service (WCS) Applications. This marks the third consecutive year that Eptica, global provider of mul...

Leaders of the Magic Quadrant

eGain, cloud provider of multichannel customer engagement solutions, today announced that it has been positioned by Gartner, Inc. in the “Leaders” quadrant of the 2013 “Magic Quadrant for CRM Web Customer Servi...

Owned it own it!

Owned it, an Oxygen Accelerator start-up, has launched its social referral platform which helps retailers to increase referrals, revenue and conversions by turning the retailer’s order confirmation page into a ...

Wanted!

CUSTOMER EXPERIENCE MANAGEMENT FOR UTILITIES 2013 Looking for recommendations for Customer Experience Management solutions within the Utility sector. I'm seeking consultancies & proven technology provider...