Happy customers

SSP is monitoring customer service, operations and reputation to help put a smile on the face of every customer thanks to leading market research specialists eDigitalResearch. SSP, the largest owner, operator ...

Diabetes research help

Imperial College London has called on the services of customer engagement specialists, Rapide to support their research into how text messages can prevent people with high risk of developing diabetes getting th...

Best in Business

The best in business have been celebrated at a ceremony in central London as the Which? Awards 2013 winners were crowned. The Which? Awards, launched in 200, publicly recognise and celebrate the very best bus...

Magical Disney

A revolutionary new wristband is offering Disney park visitors a more intimate experience. MagicBand uses radio-frequency identification (FRID) installed in wrist bands and allow visitors to use the new touch-...

Real-time happiness?

Has Coca-Cola gone football crazy? The drink giant is aiming to become the ‘icon of happiness’ in the run up to the Brazilian World Cup in 2014 by telling more stories. The brand is one of the main sponsors of...

Finalists Announced

Finalists have been announced for the prestigious UK Customer Experience Awards 2013, which will take place in London in October. The volume of entries has increased dramatically over previous years and the ca...