Try This Innovation Technique

One of the things I promise in my workshops, is I can teach people how to innovate. I was born naturally “left brained” and jealous as hell of those natural innovators who think differently from the rest of us....

Top Customer Experience Influencers For 2017

As part of CCW Digital initiative to foster a robust community for customer experience professionals, they introduced us to some prominent thought leaders.  These incredibly insightful individuals are constantly uncovering solutions to customer experience chal...