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Are brands behaving badly?

Consumers want more regulation, legislation and governance on social media to tackle the unethical behaviour of brands online, according to a major study commissioned by The Chartered Institute of Marketing (CI...

Targeting Customer Needs

Leading nationwide insurance advisor Bluefin has refocused its approach to customer service in conjunction with specialist customer experience organisation – Investor In Customers (IIC). The insurance indu...

Anywhere, Anytime

ResponseTek, the leader in enterprise Customer Experience Management (CEM) software solutions, have announced the upcoming availability of its mobile app, ResponseTek Mobile, bringing a comprehensive CEM soluti...

Live person detection

Noetica, a leading provider of contact centre technology, have filed a patent application  for a new invention, Live Person Detection (LPD), which overcomes the challenging problem of accurate Answer Machine De...