What makes a CX Winner?

What makes a CX Winner?

It was great to be asked to co-chair the Winning with CX Conference at the British Film Institute in London. The event had been brought together by Awards International, Cranfield School of Management and Custo...
Do you want to be a Winner?

How to Win with Customer Experience

Register now to attend Winning with Customer Experience – a brand new conference launched to showcase award winning customer experience initiatives. Listen to CX experts from leading companies including: DPD, MBNA, Nationwide, Northern Gas Networks, Standard L...
Keeping your brand promises

Keeping your brand promises

Why it’s so important to Northern Gas Networks and the steps we’ve made to ensure we deliver for our customers every time. Eileen Brown, Head of Customer Experience at Northern Gas Networks (NGN) explains wh...