Category: Uncategorized
Why effective communication is important for customer experience
Many factors influence how a customer feels about your brand and the overall experience they have when using your products and services. However, one of the biggest factors is communication. Good communication is everything when it comes to giving a...
Connect, learn, and more at this year’s Call & Contact Centre Expo
We at CXM are excited to announce that we are exhibiting at Call & Contact Centre Expo 2022! The event is taking place from the 22nd to 23rd November 2022 at the ExCeL in London. Alongside meeting the CXM editorial and marketing teams, there’s also plenty of opportunity...
The 2023 edition of the US Customer Experience Awards is open for entries
We are delighted to announce the start of the US Customer Experience AwardsTM ’23, a premium awards program celebrating top results and achievements in CX across the United States. As of September 12th, the second annual edition of USCXATM is...
Gartner outlines six trends driving near-term adoption of metaverse technologies
Six trends are driving the use of metaverse technologies today and will continue to drive its use over the next three to five years, according to Gartner, Inc. Marty Resnick, VP analyst at Gartner said that while widescale adoption of metaverse technologies is more than...
The 2023 edition of ECXA™ is now open for entries
Awards International announces the start of the European Customer Experience Awards ’23, a premium awards programme celebrating top results and achievements of the CX community in Europe. As of September 5, the second edition of ECXA™ is officially accepting entries. Companies of all...
Can I Create A Passive Income Online In 2022
It’s 2022 and the question of the year is “Can I create a passive income?” Yes, absolutely. In this article, we go over a few methods of creating a passive income. What Is Passive Income? Passive income is a wage you can...
Most important features of a sustainable city
An increasing number of people are living in cities, but the problem we face is that cities are not sustainable in their current form. As more and more people converge on a small area, it becomes challenging to meet their...
The 3 biggest benefits of contact centre AI
From smarter forecasting to call routing and IVR, artificial intelligence is increasingly embedded in how contact centres work. It’s no longer the preserve of big brands – with big budgets – but a mature, ready-to-use technology from which every contact...
CX & Loyalty Summit MENA 2022: driving revenue through CX transformation
The CX & Loyalty Summit MENA 2022 will bring together senior industry executives from various sectors and industries. The summit will discuss CX, EX, Loyalty, Customer Service, Digital Trends, and much more. The Summit will explore cutting-edge technology, including digital...
UK EXA online conference: the future of employment
Award winners from UK EXA™ 22 will deliver presentations on their successful initiatives, followed by a panel discussion with esteemed judges from UK EXA™. The Future of Employment will take place LIVE online on September 14th, 2pm GMT. In preparation...