The CCXP Exam Is Not Easy – Make Sure You Pass!

For all of you interested in becoming Certified Customer Experience Professionals by taking the CCXP exam, we have developed a special CX Workshop that will test your knowledge and understanding of CXPA competencies and prepare you for the exam.

Each exam re-sit or re-application carries a cost. Attending the workshop can reduce the likelihood of re-applying and make the whole process of becoming a CCXP more rewarding.

CXMasterclass is proud to be working with Ian Golding, who was the first person in the world to be authorised by the CXPA to teach the CCXP accreditation and has mentored approximately a quarter of all CCXPs globally to date.

IMPORTANT NOTE: On 7th March, you will have a unique opportunity to take the CCXP Exam in the same place and at the same time as the workshop, so don’t miss it! If you can’t make it for this date, you will be notified of dates you can sit the exam when applying for CCXP exam.

The Workshop will include:

  • Understanding the CXPA’s six competencies – the exam specifically tests this knowledge
  • How best to approach the CCXP accreditation assessment
  • The CCXP exam methodology
  • A review of sample questions for each competency
  • CX Continuing Professional Development beyond the CCXP accreditation

If you want to take the exam later in the year, there are further dates and locations, which are notified as part of the application process.

The Benefits of Becoming a CCXP

The CCXP provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. Until the CXPA established this accreditation, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry.


CX WorkshopThe Steps to Certification


There are three phases to CCXP certification:

  1. Application, assessment and acceptance
  2. Register for the exam and successfully sit it
  3. Using CCXP credentials and continual development


Delegates wishing to take the exam must first have been accepted and approved. The process is detailed at and must be done after this workshop.
Read more details about the CCXP Program in the Candidates’ Handbook here.


Anyone with a bachelor’s degree and three years of full-time CX-specific work experience is eligible to take the exam. An alternate pathway to eligibility is a high school diploma (or equivilent) and five years of full-time CX-specific work experience. More details are available on certification eligibility including experience and education requirements, plus an alternative pathway.

Exam feesExam fees

The CCXP certification costs of $645 are paid separately to CXPA. CXPA members receive a $150 discount on certification and pay only $495.

CX Workshop for CCXP Exam feesCX Workshop for CCXP Exam fees

The workshop price is £295 + VAT and £195 + VAT  for the Early Bird rate. Catch the Early Bird rate for the workshop and save £100. Check the calendar to see the Early Bird deadlines. Book your place for the workshop here.

Apply for accreditationApply for accreditation

Candidates whose education and experience satisfy the criteria may apply for the certification and have their candidacy evaluated by CXPA representatives.

Book your place in time!

As the maximum number of workshop participants is 25, please book your place in time.
For further information call 020 71 930 106

Or send an email to


Book a place