Editorial Guidelines

CXMagazine team loves a good story. Our monthly themes can be found below, so if you have some relevant story idea, share it with us by sending an email to jovana@cxm.co.uk and we’ll get back to you if you made us curious.

Please note that our Inbox is a wild place so forgive us if we don’t get back to you. Our policy is to contact only the contributors whose stories fit to our editorial agenda.

Our general guidelines are:

    • Articles should be around 750 words and emailed in word format to jovana@cxm.co.uk


    • A supporting image relevant to the piece can accompany the article (at least 1200x800px)


    • We also require a brief bio and headshot of the author (at least 300x300px)


  • Please note that all features and supporting materials are subject to approval from the editor

Customer Experience Magazine is a proud partner of Awards International, including the UK Customer Experience Awards, UK Employee Experience Awards, UK Digital Experience Awards, UK Financial Services Experience Awards, International Business Excellence Awards, Gulf Customer Experience Awards, Gulf Digital Experience Awards & Winning with Customer Experience Conference.

By sharing their stories, we share the stories of award-winning companies and their outstanding CX practices.


2017 Monthly Themes


The future of retail customer experience. Best retail practices and trends.

Staff expertise – do you have the right people in your team? And if you do, how do you utilize their skills?

What makes a solid B2B experience?

Brick’n’mortar vs. online – who’s winning?

What makes employees motivated to go an extra mile?

How to recover after a bad customer experience and even worse customer feedback?

Covering all key points of omnichannel customer experience.

Useful insights from the travel sector.

What practices are the game-changers in user experience nowadays?

Is a Customer Experience Professional still neglected?

Which industries are the strongest ones when it comes to customer experience?

On the waves of Christmas euphoria – what do customers expect from the holiday experience?