2019 UK Customer Experience Awards: Winners Take Wembley by Storm

October 11, 20195min

London’s home of champions Wembley Stadium lit up with the stars of CX as the 2019 UK Customer Experience Awards took place at the iconic venue.

Hundreds of guests arrived at the event as finalists presented details of the country’s most innovative CX strategies in front of an expert judging panel before results were announced at a glittering evening gala ceremony.

The most important CX title in Britain today, the UK Customer Experience Overall Winner award was claimed by Aviva’s Solus Accident Repair Centres, which earlier in the evening won the Customer Centric Culture Gold award.

No accident: Solus Accident Repair won the 2019 Overall Award

The Solus team were also presented with Silver awards in the Customers at the Heart of Everything and CX Professional of the Year categories, with the firm’s National Customer Experience Manager, DeAnna Avis, earning the latter title.

Meanwhile, 2019’s CX Professional of the Year title was awarded to Jo Mayes of Business Stream. Her outstanding work this year secured her the highly coveted Gold award, and she said afterwards: “It was an amazing night and I am delighted to have won. A huge thank you to the Business Stream team for their hard work and belief in me.”

Business Stream’s dream team also secured Gold in the B2B Customer Experience category and Bronze in Utilities.

Team of the Year was awarded to CPM International, while Team of the Year – Programme went to Game Digital PLC. The Team of the Year – Customer Centricity title was presented to Capital One UK.

Other big winners on the night included estate agents Knight Frank, which took home an incredible four Gold category titles, and Direct Line Group, which landed three Golds to add to the firm’s trophy cabinet.

Setting the standard: 2019 UK CX Professional of the Year, Jo Mayes of Business Stream

Guests partied late into the night after the ceremony, deftly presented by CX consultant, awards chairman, and author Ian Golding, while attendees were also treated to a live performance from the legendary Heather Small, a star possessed with one of the most powerful and recognisable voices in the British music industry.

CEO of hosts Awards International, Neil Skehel, said: “This has been an incredible year for Customer Experience in the UK, and this event celebrates those who continue to make it the key brand differentiator for modern consumers.

“The teamwork on display during the presentations and the infectious enthusiasm of the finalists is inspiring, and it’s safe to say CX in the UK is in safe hands with the organisations represented at this, our flagship event.

“Congratulations to all who made it to the finals, and of course a special congratulations to our winners, who will be setting the trend for others to follow as we head into 2020.”

Awards International also thanked the partners and sponsors who helped make the tenth anniversary of the UK Customer Experience Awards a memorable occasion: The Customer Experience Professionals Association, Genesys, Kantar, Elite Business, Barnardo’s, and Customer Experience Magazine.

For a full list of 2019 winners, click here.


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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