The finalists of the 2020 UK Customer Experience Awards have been announced, with some of the UK’s best-known brands preparing to compete for glory, online this October.

The Awards finals  – which this year is marking eleven years of celebrating the very best CX in Britain – will take place online, from start to finish, on October 15, when finalists will make presentations before an expert panel of judges in a bid to secure one of 25 category titles that reflect every aspect of customer centricity.

Shortlisted category finalists include Ageas UK, BT Enterprise, Aspen Healthcare, The AA, SGN, NatWest Bank, Intuit, and many more. Click here for a full list of 2020 finalists.

New categories for 2020 include Employee Experience during the crisis, Product or service development, Online Customer Experience, Use of insight & feedback, and Customer Experience during the crisis, and the winners will be announced at the Awards ceremony after all the presentations are finished.

The finals, which are chaired once again by international CX consultant and author Ian Golding, is also one of the UK’s best CX networking opportunities, with hundreds gathering online, without the need to travel to support colleagues and celebrate what makes the UK a beacon of customer-centricity in a rapidly changing business landscape.

The UK Customer Experience Awards is accredited with the prestigious Gold Awards Trust Mark from the Independent Awards Standards Council, and as always is proud to be partnered with Cranfield School of Management, Barnardo’s, and the Customer Experience Professionals Association.


Alongside the Awards Finalists Presentations, there will be a lineup of CX professionals who will be keeping us up to date on the latest research and sharing their opinions on what is happening in CX. The presentations will be followed by a panel discussion made up of all the presenters.

Awards International CEO Neil Skehel said: “Congratulations to all entrants that have been shortlisted as Finalists. It’s an amazing achievement to have made it this far, this year especially. We are delighted with the number of entries many returning customers and some new. We look forward to seeing you at the finals and awards ceremony, it’s going to be amazing.”

“The event has grown exponentially to become the biggest CX event of its kind in the world, and we are incredibly proud to be marking its eleventh anniversary. Customer Experience is now a brand’s most defining characteristic, and it is impossible to overestimate its importance to the economy. These awards play such an important role in not only celebrating achievements, but also setting the standard for organisations to follow if they are to be successful in this new era where the customer really is at the heart of everything.”

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