Salesforce has introduced Agentforce 2.0, an enhanced version of its groundbreaking digital labour platform designed to transform enterprise workflows. By enabling autonomous AI agents to seamlessly integrate into human teams, this updated platform addresses resource limitations while improving customer experiences and operational efficiency.
Agentforce 2.0 brings a new level of sophistication to enterprise AI with features that allow agents to manage complex, multi-step tasks. The platform now includes a library of pre-built skills tailored for various departments, enabling rapid customisation to meet specific business needs. Integrated with Slack, it empowers employees to collaborate with AI agents in real-time, enhancing team productivity without disrupting existing workflows.
With advanced reasoning and retrieval-augmented generation (RAG), the agents can now provide contextually accurate responses and execute actions across systems, offering enterprises a solution that bridges human-AI collaboration more effectively than ever.
Extending capabilities across systems
One of the standout features of Agentforce 2.0 is its seamless integration with MuleSoft. This allows businesses to connect AI agents to any system or workflow using low-code tools, enabling actions across multiple platforms. The enhanced MuleSoft API Catalog centralises API management, ensuring faster deployment of agent capabilities while maintaining flexibility and control.
Agentforce 2.0 also introduces new capabilities with Tableau. Agents can now deliver data-driven insights and predictive analytics, making informed decision-making more accessible to teams.
Through the AppExchange, customers can access a wide array of partner-built agent skills, further expanding the platform’s versatility. From customer service to sales coaching, these skills make it easier to tailor Agentforce for specific tasks, ensuring businesses can scale their workforce without compromising quality or speed.
“Agentforce 2.0 takes our revolutionary Salesforce digital labor platform to another level, with new reasoning, integration and customisation features that supercharge autonomous agents with unprecedented levels of intelligence, precision and accuracy. The demand for Agentforce has been amazing — no other company comes close to offering this complete AI solution for enterprises. We’re seamlessly bringing together AI, data, apps, and automation with humans to reshape how work gets done. Agentforce 2.0 cements our position as the leader in digital labor solutions, allowing any company to build a limitless workforce that can truly transform their business.” said Marc Benioff, Chair and CEO, Salesforce.
The full release of Agentforce 2.0 will be generally available in February 2025, with specific features being released in advance starting from December 17th.