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Global Experts Join Unlock Your #CX Potential Conference

The upcoming Unlock Your #CX Potential conference is set to bring global Customer Experience leaders including Christopher Brooks and Clare Muscutt to Birmingham for the unique one-day event. Taking place on March 25, the conference is hosted by the the Midlands Retail Forum, under...

CXM’s Top 50 CX Stars

We are in the midst of an age in which instant information is creating ever more savvy consumers. As we enter a new decade, customers are ever more influenced by their experiences of a brand when considering a purchase. The...

Do your hotel guests or restaurant diners suffer from buyers' remorse?

So you’ve got the booking. All you do now is wait for your guests to arrive. Right? I’m sure you, like me, have made purchases – maybe bought a new pair of shoes, ordered a new car, or booked a holiday...

Do you love your customers?

Do you have customers who the minute they walk through the door you know they’re going to be spell trouble? We’ve all meet them, those who simply don’t appreciate what you offer, or with whom you’ve absolutely nothing in common,...