AIB Expands CX Programme with Medallia

September 16, 20202min

Medallia, Inc., the global leader in experience management, announced that AIB, one of the largest commercial banks in Ireland, is expanding its customer experience programme with Medallia.

AIB is boosting its customer experience measurement programme by leveraging Medallia’s digital measurement solution to ensure rapid customer insight that guides its customer-first strategy during the current period.

AIB is also moving to advanced text analytics to get a deeper understanding of their customers’ experiences, while also requesting and capturing continuous video feedback from customers in order to bring experiences to life across the bank. The programme expansion will also enable staff across the bank to have live customer feedback at their fingertips via mobile devices.

Paul Allen, Head of Customer Experience, AIB: “At AIB our purpose is to back our customers to achieve their dreams and ambitions. We cannot achieve this without continuously listening to our customers and learning from their feedback so we can continue to provide them with suitable and sustainable products and services when and where they need them. This expansion will ensure we have a best in class measurement programme in place”.

Leslie Stretch, Chief Executive Officer for Medallia said: “Right now, more than ever, banks need to be focused on the experiences they deliver to their customers to ensure customer loyalty. We are very pleased to see AIB staying connected to their customers with Medallia”.

CXM Editorial Team

CXM Editorial Team

Published for all CX professionals, the digital Customer Experience Magazine is packed full of industry news, blogs, features, video bites and international stories all focusing on customer experience. CXM will help you learn what makes an outstanding customer experience that wins both awards and the hearts of customers. And sometimes we share some cool music as well.

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Advertising and Guest/Sponsored posts:

For Masterclass enquiries:
Tel: +44 20 86386491

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


Find a job in customer support with Jobsora


full spectrum cbd oil near me harmful effects of cbd cbd oil cocktails cbd oil ann arbor fresh thyme farmers market cbd oil veritas cbd cbd oil denver co miracle drops cbd oil leafly high cbd strains cbd costco kratom cbd tea green acres cbd oil cbd r us reviews cbd store kc cannabis oil cancer research take on meaning thc university discount code hemp cbd store purity products customer service phone number cbd vape dose watch the red pill cbd oil company names does weed cure seizures flavored cbd oil pure cbd oil for anxiety cbd oil hemp market

legitimate viagra online pandora radio customer service sildenafil what is it xzen 1200 male enhancement 24 pills grow your penis revitol cream how do you measure your dick do fat guys have small dicks jelqing cream dangerous power g5 review best male increase sex drive pregnancy symptom life enhancements products the feeling of sex viswiss pill penis shrink at what age do men stop growing penis enlargement pills in stores energy supplements walmart does cialis keep you hard after coming pro test x180 extreme penis enlargement boost elite testosterone booster male sex enhancement pills walgreens stree overlord pill side effects sildenafil 60mg

hydrochlorothiazide weight loss oolong tea weight loss dr oz weight loss pills prescription 10 day fast weight loss kyle schwarber weight loss weight loss goals examples prescription for weight loss weight loss drug phentermine laura govan weight loss how to make detox tea for weight loss weight loss drops under tongue d4 thermal shock weight loss pills results weight loss centers best illegal weight loss pills clenbuterol dosage for weight loss weight loss dietitian jay bush weight loss how does sodium affect weight loss cellucor weight loss pills weight loss clip art holistic diet pills prescribed weight loss pills nz fiber pills to lose weight weight loss pills forum wrestlers weight loss diet does tlc pay for weight loss surgery

snow wolf vape nicotine salt devices vape 18650 batteries black ecig tank orion dna vape e cigarette flavor ban best mini vape e cigarette necklace holder non leaking vape tank best vape juice reddit tronic vapes no smoking or vaping sign ecig inferno weed tasting vape juice o2 pure e cigarette juju e cigarette nicotine free e cigarette brands mist ecig disposable e cigarette reviews box vape top 10 vape pens but temp to run uwell crown tank uwell coils vapor smoke devices voopoo too firmware vape juice 100ml