I had the absolute pleasure of speaking with this year’s highly deserving Top CX Stars Professional, Simon Johnson. Simon is General Manager for UK & Ireland for Freshworks, a company providing organisations of all sizes with SaaS customer engagement solutions.

Simon shares his thoughts on the biggest impact the pandemic has had on the industry this year, as well as digital transformation along with various types of chat used as a replacement for face to face interaction.

Listen to the full interview here: 

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