Aspen Healthcare took to the stage no less than three times at this year’s UK Customer Experience Awards, including to accept the coveted Overall Winner title.

The firm took the day’s main prize after securing Gold awards in both the Best Healthcare & Wellbeing and Best Customer at the Heart of Everything – Best Programme categories.

Representatives presented to judges on Aspen’s innovative STEP-up-to-Safety scheme – a highly impactful, five-stage organisational patient safety and culture change programme. It aims to help all Aspen staff understand their role in patient safety and has helped embed a stringent patient safety culture throughout all of the firm’s hospitals and clinics.

Meanwhile, the Holly Private Hospital, part of the Aspen Healthcare Group, was also shortlisted for Best Customer Centric Organisation, a year on from winning two UK Customer Experience Awards for Customers at the Heart of Everything and Employee Engagement.

Des Shiels, CEO of Aspen Healthcare, said: “We’re delighted that Aspen Healthcare won these awards, and that The Holly Private Hospital was shortlisted. Across Aspen, our patients’ experience is everything. Our mission is to provide first-class independent healthcare for the local community in a safe, comfortable and welcoming environment; one in which we would be happy to treat our own families. To succeed in the UK Customer Experience awards is a real reflection of our commitment to delivering that mission.”

Meanwhile, in the Best Customer at the Heart of Everything – Best Programme category, the Silver award was presented to Vodafone UK, and the Bronze winners were the team from Zen Internet.

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