Aspen Healthcare: 2018’s Customer Experience Superstars

October 17, 20182min

Aspen Healthcare took to the stage no less than three times at this year’s UK Customer Experience Awards, including to accept the coveted Overall Winner title.

The firm took the day’s main prize after securing Gold awards in both the Best Healthcare & Wellbeing and Best Customer at the Heart of Everything – Best Programme categories.

Representatives presented to judges on Aspen’s innovative STEP-up-to-Safety scheme – a highly impactful, five-stage organisational patient safety and culture change programme. It aims to help all Aspen staff understand their role in patient safety and has helped embed a stringent patient safety culture throughout all of the firm’s hospitals and clinics.

Meanwhile, the Holly Private Hospital, part of the Aspen Healthcare Group, was also shortlisted for Best Customer Centric Organisation, a year on from winning two UK Customer Experience Awards for Customers at the Heart of Everything and Employee Engagement.

Des Shiels, CEO of Aspen Healthcare, said: “We’re delighted that Aspen Healthcare won these awards, and that The Holly Private Hospital was shortlisted. Across Aspen, our patients’ experience is everything. Our mission is to provide first-class independent healthcare for the local community in a safe, comfortable and welcoming environment; one in which we would be happy to treat our own families. To succeed in the UK Customer Experience awards is a real reflection of our commitment to delivering that mission.”

Meanwhile, in the Best Customer at the Heart of Everything – Best Programme category, the Silver award was presented to Vodafone UK, and the Bronze winners were the team from Zen Internet.

Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Masterclass enquiries:
Tel: 0207 1937 483

Awards International ltd
Acacia Farm, Lower Road,
Royston, Herts, SG8 0EE
Company number: 6707388


Find a job in customer support with Jobsora