Author: Caroline Cooper

Puffed Up With Pride: Fostering Employee Engagement

Have you ever had a good customer experience when served by someone who is completely disengaged with their work or their organisation? Probably not. Now think of the opposite end of the spectrum. When someone is really proud of what they...

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7 Tips for Keeping the Team Motivated

It can be tough sometimes to get motivated again after a break. Which of course can have an impact on your customers’ experience and ultimately your entire business. So here are 7 tips to help focus on getting your team...

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Stop guessing, start asking

Have you sussed what makes your team tick? What’s employee engagement got to do with the customer experience you ask? Well, have you ever had a good experience when served by someone who wasn’t engaged? I believe behaviour breeds behaviour. So a...

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