Hannah Louise Cox is Executive Search Consultant at Douglas Jackson, and earlier this year joined the judging panel at the 2019 UK Digital Experience Awards.

Here she tells CXM of her experience, and the benefits of judging at industry awards events such as those hosted by Awards International…

 

First of all, I have to say, what a wonderful industry we work in!

The customer industry, where there is a real focus on people – customers and employees. So much great work is done for the good of people, and it’s great to be involved in it. 

Judging at the UK Digital Experience Awards has given me a fantastic opportunity to learn more about our wonderful industry and to discover, from grass roots level, some of the changes that businesses have made in order to serve people better – both customers and employees!

We see very compelling entries, from smaller businesses which compete against household brands, to the achievements of some of the larger corporate organisations – breaking down internal silos and really utilising influencing skills and working collaboratively to achieve great results.

What amazes me most during these prestigious events is the passion that people have about their businesses. Passion about other people – customers and employees – and about technology.

Passion about ideas, from conception through to delivery, and of course about the impact they have made. People love to make a difference, and our industry certainly has some very capable and inspirational leaders of people to spearhead change.

However, never in my wildest dreams did I ever expect to be on the receiving end of such an award myself, but at this years’ UK Digital Experience Awards, I did indeed pick up an award, Outstanding Contribution To Judging.

Receiving such an accolade is definitely one of my proudest moments. I wasn’t expecting this at all, and when Neil Skehel, CEO at Awards International, came to present my award to me, I was overwhelmed with emotion.

I am so honoured.

I cannot emphasise enough how valuable I find judging at these events, and I would highly recommend looking into it. So, if you are deliberating, please do get involved!

I’m certain that you will find the experience as fulfilling as I have.

Judging positions are now available for the 2020 UK Complaint Handling Awards in London next March. Click here for more details.