Author: Lara Plaxton

The Importance of Employee Experience Design

With the 2018 UK Employee Experience Awards just around the corner, FDM is proud to be a partner and hear all the amazing stories about how companies are adding real value through EX. In a series of blogs, we have shared...

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Employee Advocacy: More Valuable Than Retention

HR directors often cite retention as one of their top priorities, and according to Personnel Today, it’s one of the most important metrics for people analytics. It makes sense after all the investment that goes into finding the right people at...

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Employee Experience and Awards: A Winning Combination

Employer branding and employee value proposition are familiar terminologies in our business environments, so do we really need Employee Experience to add to the mix? Often new terms can just seem like another word for a similar concept, however Employee...

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Employee Feedback: Are you Listening Carefully?

Feedback tools are part of a growing industry within the HR technology world that is enabling the possibility of real-time feedback. Gone are the days of the annual engagement survey which often took several months to return any results or...

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Ready Player One: Using ‘Gamification’ to Improve Employee Experience

Lara Plaxton is a senior HR leader at FDM Group, the global IT services provider partnered with the UK Employee Experience Awards. In this article, she discusses how technology can be utilised to the benefit of employees… At FDM, we understand...

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Employee Engagement to Employee Experience: Applying Existing Knowledge

Employee Experience is a relatively new area which has gained significant momentum in the last couple of years, culminating in a wide range of information being available on the subject. It has captured my interest for two key reasons. Firstly, with...

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If You Want to Deliver Great Experiences, Start With Your Org Design

In today’s information age, a great user experience and digital transformation are becoming critical to an organisation’s success and ability to remain competitive.  In a recent study by IDC, “84 percent of respondents are already digitally transforming or planning to digitally...

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How Involved Are HR and Your Frontline Staff in Your CX Strategy?

Ensuring your customer experience strategy is effective relies on creating a seamless experience which takes advantage of the various omnichannels your customers want to use and that the company can support appropriately. If you do not have the right technology,...

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What Does Having an ‘80% Engaged Workforce’ Even Mean?

The declaration of the percentage of ‘engaged employees’ an organisation has, has always seemed like a fairly abstract concept. What does it mean? How are behaviours and emotions measured as a percentage? I can’t say I’ve ever defined how I...

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My Digital Experience from an HR Professional

Whilst I should start by saying I wouldn’t profess to be an HR technology expert, having found myself responsible for implementing a global HR cloud-based system from design and configuration through to data migration, testing and implementation I guess I’ve...

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Mapping the Employee Experience – An HR Perspective

It’s well known that the HR profession loves a new ‘buzzword’ to embrace. With people analytics and new technologies disrupting traditional HR processes and procedures, employee experience (EX) is becoming the new trend. As customer experience (CX) has become more...

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