Author: Marija Pavlović

Video: CEO of Tesla, Elon Musk, Unveiled Solar Roof

The Tesla chief executive, Elon Musk, has unveiled new energy products aimed at illustrating the benefits of combining his firm, which makes electric cars and batteries, with solar installer SolarCity. During a press event at Universal Studios in L.A., Elon Musk...

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Interview: The Next Big Thing in Travel Will Be the Real-Time Prediction

Within our CXM Interview series, we have talked with the director of technology at Expedia, Jonas Olofsson, about trends and technologies in the travel sector, user experience and the purpose of Web Content Accessibility Guidelines 2.0. Hello Jonas, how the things...

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Hold the Line, Stay Focused and Don’t Listen Too Much to Technology “Sirens”

Within the CXM Interview series, we had a chance to talk to Mr. Vincent Delaroche, the founder of the first Euronext-listed tech firm, CAST, about software industry, technology trends and business transformation. He shared some useful tips for start-ups and...

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Meet the Industry’s Finest: the Winners of the UK Customer Experience Awards 2016

The biggest CX awards event in the UK was held on Friday, 23rd September at the Park Plaza Hotel in London, gathering an incredible number of 800 CX professionals and celebrating the best initiatives in the industry. Overlooking the Westminster Bridge...

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Samsung Galaxy Note 7 Recalled from the U.S. Market

We have big news in the mobile industry coming from Samsung, with the U.S. decision to officially recall Samsung Galaxy Note 7 from the market. The decision was made after a number of users reported the device caught fire while...

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Endorse, Like and Retweet – the State of Social Media in the UK

Grasping on how the use of social media looks like throughout the world is vital for businesses that want to build an online presence. We Are Social’s ‘Digital, Social and Mobile 2015 Report’ analyzed more than 240 countries worldwide. In...

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CXM Interview: Customer Experience Driving Business Strategy

CXM editor-in-chief Marija Pavlović talks to Iain Shorthose – customer experience director of international support services and construction group Interserve – about how customer experience is driving his company’s future strategy. CXM: Hello Iain, can you please by explaining to our...

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CXM Interview: How to Prepare for the Market Shockwave

Within our interview series, we had a pleasure of talking to Shane Cragun, co-author of Reinvention: Accelerating Results in the Age of Disruption with Kate Sweetman. We discussed market trends and challenges of keeping track with the disruptive practices. Thank you...

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Virgin Money: Motivated to Do the Right Things

Within our interview series, we had a chance to talk to Lorraine Millard, National Lounge Manager for Virgin Money, about winning two awards at the recently held UK Financial Services Experience Awards and the importance of team motivation and recognition. CXM:...

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CXM Interview with Julie Cottineau: Nurture Trust, with a Twist

With our monthly theme covering relevant CX literature, we talked with Julie Cottineau, a branding expert, about her recently published book Twist: How Fresh Perspectives Build Breakthrough Brands and relevant trends in branding and customer experience. Julie, it’s lovely to have...

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Meet Generation CX — The Customer Experience Movement

Being marked as “the new marketing”, customer experience is becoming a focal point of the business development today. However, there is a growing need for having a consensus about what customer experience truly is. This video is one of the rare...

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CXM Interview: Personalized Customer Experience Never Gets Out of Fashion

Within our series of CXM interview, our Editor-in-Chief, Marija Pavlović, talked with Dressipi co-founders, Sarah McVittie and Donna North about their interesting personalisation solution for the fashion industry. CXM: Dear ladies, thank you for your time. Can you first explain to...

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Pokémon Go – The Augmented Customer Experience

If you are not playing it as we speak, you must have at least heard about one of the most interesting digital phenomena of our time – the augmented reality game, Pokémon Go. Pokémon Go, apparently one of the most popular...

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CXM Interview with Jeb Dasteel from Oracle: Providing the Accelerated Buying Experience

As part of our CXM Interview Series, our Editor-in-Chief, Marija Pavlović, talked with Jeb Dasteel, Senior Vice President and Chief Customer Officer at Oracle about the importance of customer success and employee satisfaction for the effective customer experience strategy.   Q: Hello...

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CXM Interview: An Award-winning Practice Is a Mix of Constructive Feedback and Hard Work

After winning Silver at the UK Customer Experience Awards 2015 in the Hospitality/Leisure/Charity category, B2B International certainly have a few useful tips to share about what makes an award winning practice. CXM Editor, Marija Pavlovic, interviewed their Chairman, Nick Hague,...

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Movember Is All About New Style and Raising Awareness

Movember Is All About New Style and Heightened Awareness

“On 2003, two mates met up for a beer in Melbourne, Australia, and the idea that sparked Movember was born. The moustache had all but disappeared from fashion trends. Could they bring it back? They found 30 guys willing to...

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Travel Postcards from the Editor

Travel Postcards from the Editor

by Marija Pavlović, Editor, Customer Experience Magazine POSTCARD #1 Hi mum, As I’ve heard, Athens is amazing. I mean, it must be with all its history and cultural heritage. I wouldn’t know. I’ve been stuck in the airport for 3 hours. Boooring....

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Editor’s Tales

By Marija Pavlović, Editor of the Customer Experience Magazine *** Midsummer Morality Story on the Importance of Market Research Once upon a time, actually somewhere around the mid-1980s, there lived a market giant called Coca-Cola. Although quite huge, the giant was not terrifying. On...

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