Author: CXM Editorial

Changes to the essence of our culture secured win

Communications Company Three UK took this year’s crown for Customer Experience team of the Year in the IT, Systems and Telecoms category at the Customer Experience Award. But who is Three and what made them stand out to the judges? Fighting...

Customer Experience Professional of the Year – Gareth Byrne

Former teacher Gareth Byrne was voted Professional of the Year at this year’s UK Customer Experience Awards. He tells Customer Experience Magazine why he is so passionate about education and how he enjoyed the awards process. Pearson is the world’s leading...

Double tweet success for Disney

Disney has done it again and topped the tweeting leadboard for the second time this year, according to the UK Customer Experience Index (UKCEI). Happy customers with positive messages about the brand have put Disney in first place after more than...

NEW Health Sector In partnership with the Patient Experience Network Note From Ruth Evans Welcome to this...

Why awards matter

When I was appointed to be a judge again at this year’s prestigious UK Customer Experience Awards, I was delighted. The finalists in my category include Balfour Beatty and Scottish Water, so it’s a unique opportunity to privately compare Door-Stop...

CELEBRATING THE BEST IN CUSTOMER EXPERIENCE

The UK Customer Experience Awards 2013 was a glittering occasion that celebrated the best of the nation’s love for its customers. Decked out in a lavish pink, the main hall at the Grand Connaught Rooms was an impressive setting for the...

Are UK Banking customers being switched on or off?

September 2013 saw the introduction of the much anticipated new banking legislation, which stipulates that customers moving from an existing bank to a new provider will be able to complete the switching process in 7 days, a significant reduction from...

Using Customer Experience to create Transformational Change

Our Belief is that Customer Experience (CE) provides a blueprint to transform a business by combining two aspects,that for many businesses are diametrically opposed. ‘Drive shareholder value to make the business a more fulfilling place to work and a ‘delight’ to...

Customer experience for digital natives

Digital natives, those in their early teens who have grown up with the Internet as an integral element of their lives, are starting to spend. Through our five-year study into the impact of technology on the behaviour and attitudes of...

Employee Engagement

Supercharging your Customer Experience… Strong financial results, the ultimate goal in business, are strongly connected to the degree of loyalty among a company’s customer base. A large number of companies have therefore focussed strongly on their net promoter score (NPS) and...