Author: Sandra Radlovacki

World’s First AI University in Abu Dhabi Delays Opening to 2021

The world’s first university dedicated to artificial intelligence in Abu Dhabi has pushed its opening date for the inaugural class to January 2021 due to the COVID-19. Mohamed bin Zayed University of Artificial Intelligence (MBZUAI) was set to welcome its first...

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Over Half of Consumers Will Watch Ads Than Pay to Access More Video Content

The research conducted by the global provider of advertising technology Rakuten Advertising on more than 4,500 adult consumers in the UK, France, Germany, Italy, Spain and the Netherlands showed that 38 percent of consumers in the UK are spending more...

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Issues with Customer Insights: 3 Things You Might Want to Review

A recent report published by Revuze, a no-touch analytics platform examines the possible issues in understanding your customers while offering a self-service solution that solves it all. Customer insights require time, effort and maintenance since all customer data today is gathered...

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Freshworks Announces Integration with Slack to Enable Accelerated Collaboration With Customers

Global innovator in customer engagement software Freshworks Inc. has announced the integration of its customer support and engagement software Freshdesk with Slack, which is a leading channels-based messaging platform with over 12 million active daily users. The Freshdesk and Slack integration...

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UAE Tops The Fastest Mobile Broadband Speed in the World Chart

According to Ookla’s March Speedtest Global Index, UAE ranks first for mobile broadband speed with a mean download speed of 83.51 Mbps. Singapore tops the chart for fixed broadband speed with a mean download of 197.26 Mbps, while India fell by...

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Confirmit Releases COVID-19 Resource Hub to Help the Insight Industry

Global CX and market research solutions provider Confirmit announces the COVID-19 Resource Hub programme of solutions to support the insight industry, lending a helping hand in building stronger future for organisations. The initiative will provide insight professionals a platform to interact...

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More than Half of UK Consumers Reducing Spend Due to Low Confidence in the Economy

The latest data collected on April 18th -19th , 2020 report from global consulting firm McKinsey & Company reveals that only 17 percent of British consumers feel the economy will recover in the next 2 to 3 months. The UK consumers’...

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Geidea Announces Partnership with Brilliant Basics

The Middle Eastern fintech company Geidea Solutions have announced collaboration with Brilliant Basics, a design-led innovation studio, to help promote the vision for becoming a leading digital financial services company in the region. Geidea’s vision is to enable cashless payments for...

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Cupola Partners with Avaya to Boost Contact Centre Capabilities

The leading regional BPO Cupola Teleservices joins forces with Avaya to deliver uninterrupted contact centre services to its customers while ensuring the health and well-being of employees now working remote. The company’s technology upgrade secures that services provided to customers in...

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Emirates to Operate Repatriation Flights to 8 Cities

Dubai-based airline Emirates announces passenger flights plans to 8 cities across the world: Frankfurt, Jakarta, Johannesburg, Lagos, London Heathrow, Madrid, Manila and Tunis. Travellers to Johannesburg, Lagos and Tunis must contact the respective embassy or consulate in the UAE, while travellers...

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Medallia Announces Acquisition of Speech-To-Text Platform Voci Technologies

The global leader in experience management leader Medallia inc has recently announced the initiation of agreement to acquire Voci Technologies, the AI real-time speech to text platform, with the finalisation date in May 2020. The acquisition will result in joined forces...

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Online Retail Revenue Jumps by Over Fifty Percent Amid the Pandemic

The findings of a sample of 278 businesses of new data from Fresh Relevance show a revenue increase of 60 percent for online retail in the last month. Online sales fairly increased in the first week of March, only to jump...

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NHS Trust Implements Online Medical Consultations For Patients

Walsall Healthcare NHS Trust has recently started conducting online health checks and medical reporting using eClinic video consultation software. The software allows clinicians to exchange medical opinions between themselves, ensuring privacy despite physical distance created by the pandemic. By using the...

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Airline Industry Paid Ad Impressions Plummet amid the COVID19 Pandemic

Airline industry paid ad impressions face a dramatic fall by almost 100 percent due to the current situation caused by the COVID19. A recent data acquired by Learnbonds shows that airline industry paid ad impressions dropped by 99 percent in the...

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RAKEZ Provides Over 10,000 Medical Check-ups for Their Workforce

Ras Al Khaimah Economic Zone (RAKEZ) has recently conducted 10,000 medical check-ups for employees working at their industrial sites. The ongoing initiative is being carried out in support with the Ministry of Health and Prevention (MOHAP) which ensured the team...

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Capita Consulting Partners with OutSystems to Speed Up Digital Transformation

Capita Consulting announces adoption of the OutSystems low-code platform to improve the solutions offered to their government, financial services, healthcare and utilities clients. Low-code software development approach replaces thousands of lines of complex code and allows faster delivery of application, as...

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Virgin Mobile UAE Customer Care Team Goes Remote

Virgin Mobile UAE, double gold winner at the 2019 Gulf Customer Experience Awards, announces work-from-home scheme for its entire customer care staff. The company now makes it possible for their customer staff to offer 24/7 support from their home in Dubai...

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GCXA 20 Two-gold Winner: Ejadah Asset Management Group

At this year’s Gulf Customer Experience Awards we celebrated best initiatives in the world of CX, honouring teams’ greatest achievements and encouraging businesses to strive for excellence. We had an opportunity to sit down with Ejadah Asset Management, a company winning...

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Corporate Sports UAE Announces FIFA PS4 Tournament

Corporate Sports in partnership with Dubai Sports Council and Cheesecake Digital announces a range of online sports activities, including Free-to-Enter FIFA 20 PS4 Tournament. The company made a transition to e-sports in order to provide competing activities to those who are...

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Almost Half of UK Customers Stop a Purchase If Not Offered Their Favourite Payment Method

A recent report on online retailers by PPRO and Arlington Research unveils over half of UK customers (58 percent) would stop their purchase if the checkout process is too complicated. The least tolerant group is comprised of Millennials (people born 1980-1993),...

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