Author: Sandra Radlovacki

International Business Excellence Awards are Going Online

Due to the public health situation, this year’s International Business Excellence Awards will be taking place Live Online from start to finish, on 30TH November via latest videoconferencing software. IBX Awards hosted by Awards International recognise long-term sustainable profitability. This is...

Stripe Preferred Payment Processor on Over Half of eCommerce Websites Globally

Over 50 percent of global ecommerce purchases are carried out through Stripe, according to data obtained by Buyshares.co.uk. PayPal comes second, accounting for almost 20 percent of all online payments, followed by Google Pay’s 16 percent. Amazon payments account for 4...

Technology Rules Kantar’s 2020 BrandZ Top 100 Most Valuable Global Brands

Recently launched BrandZ Top 100 Most Valuable Global Brands report shows the technology sector dominating the chart, representing over 30 percent of brand value. Apple maintained its position as the second most valuable global brand (+14 percent, $352.2bn), followed by...

Online is the New Normal: Learn how to Thrive in Digital World

The current situation made it inevitable for many organisations to shift their work to home in order to stay operating. From universities transferring to online learning, to restaurants having to offer only online order and delivery, the digital environment has...

Gift Cards Overtake Physical Gifts amid UK Lockdown

Gift cards have taken over physical gifts, making up 14 percent of lockdown gifting compared to 12 percent of physical gifts. According to the latest research from The Gift Card &Voucher Association (GCVA) in partnership with Globaldata, among 2,000 UK shoppers,...

Over Half of UK Customers Dissatisfied with Online Banking Services Since the Lockdown

A new study surveying 2,000 consumers and 500 banks reveals 58 percent of customers were unable to access needed online banking services since lockdown. Many customers felt disappointed by the lack of services from their banks’ and the most common complaint...

Customer Care Centre: The Success Hub of Your Organisation

Customer experience is known as the pillar of a company’s success. To ensure that the experience is at the top level each time, customer care centres are prepared for the usual surges in demand. Customer Care Managers are the ones who...

Capita Wins Partnership For Transformation and Operation of Customer Contact Centre Services

UK Complaint Handling Awards winner Capita has signed a contract with Irish Water following a win on a public competitive tender process for the transformation and operation of Irish Water’s customer contact centre services. The contract is worth €10m a year...

UK Digital Experience Awards 2020: Meet the Finalists

The finalists for the 2020 UK Digital Experience Awards have been announced, and the line-up promises an exciting day of insightful presentations and tough decisions for judges. The event is celebrating its sixth year of honouring the British organisations that offer customers...

Ageas UK Appoints new Customer Operations Director

Insurance firm Ageas UK has appointed new Customer Operations Director to take over responsibility for front lines and service operations alongside the business-wide customer service strategy. Former Chief Customer Officer, Ant Middle, now CEO of Ageas UK has created two new...