Author: Sarah Jenkinson

UK Digital Experience Award Winners Announced

UK Digital Experience Award Winners Announced

Winners of the UK Digital Experience Awards 2015 have been announced on Friday 27th November at the Park Plaza Riverbank in London. Created to recognise and celebrate the delivery of an exceptional customer experience through digital media channels, the awards event...

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60 Second Interview with Ticketmaster, Finalists at the UK Customer Experience Awards 2015

60 Second Interview with Ticketmaster,
Finalists at the UK Customer Experience Awards 2015

In a conversation with Sarah Jenkinson, Matthew Wilkinson, Head of Contact Centre Operations at Ticketmaster (pictured with the actual Rugby World Cup & Will Greenwood) gave us his opinion on the UK Customer Experience Awards 2015 Sarah: As partners to the Rugby...

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Not a Bad Day – Winners of UK Customer Experience Awards 2015 Announced and £6,000 Raised For Charity

Not a Bad Day – Winners of UK Customer Experience Awards 2015 Announced and £6,000 Raised For Charity

Winners of the UK Customer Experience Awards have been announced during a celebratory lunch at the Park Plaza Hotel in London on Friday 26th September 2015. The Awards recognise and reward outstanding achievement in customer experience across all sectors. The...

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Do you enjoy shaping the customer experience online and through mobile?

Sarah Jenkinson, Customer Experience Magazine Enter the UK Digital Experience Awards 2015 and prove to your customers you belong among the best there is in the industry! ...

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Gousto – What is it? How does it work?

Gousto – What is it? How does it work?

Sarah Jenkinson chats to Laura Lao, Gousto Gousto delivers everything food lovers need to cook the recipes they love, weekly. We deliver quality ingredients, in exact portions; with step-by-step recipe cards that make cooking simple and enjoyable. With flexible delivery and...

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9 steps to create the Customer Journey Map that will keep you awake at night!

9 steps to create the Customer Journey Map that will keep you awake at night!

A customer journey map (CJM) is an incredibly useful tool when it comes to understanding and improving your customer experience. If you’ve got a great CJM it can really help you understand how your customers see things at key touch points...

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Customer Experience Key when it comes to improving loyalty in the Finance Sector

Customer Experience Key when it comes to improving loyalty in the Finance Sector

Banks are working hard to deliver their customers a better experience, but the bar is rising and customers are becoming increasingly demanding. This is according to Capgemini’s annual World Banking Report 2015 which surveyed more than 16,000 respondents. Financial Services Organisations...

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UK Customer Experience Awards 2015 – Your Vote Counts!

UK Customer Experience Awards 2015 – Your Vote Counts!

If your organisation is in the market for business awards, then there are plenty to choose from. However, if you want to stand out from the crowd and be recognised for your focus on customer experience and how it’s helped...

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Customer Experience Key when it comes to improving loyalty in the Finance Sector

Customer Experience Key when it comes to improving loyalty in the Finance Sector

Banks are working hard to deliver their customers a better experience, but the bar is rising and customers are becoming increasingly demanding. This is according to Capgemini’s annual World Banking Report 2015 which surveyed more than 16,000 respondents. Financial Services Organisations...

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UK FINANCIAL SERVICES EXPERIENCE AWARDS 2015 – ENTER NOW!

UK FINANCIAL SERVICES EXPERIENCE AWARDS 2015 – ENTER NOW!

Be a Winner in 2015 and enter the first ever UK Financial Services Experience Awards. Created to recognise and celebrate best practice in the delivery of customer experience in the Financial Services Sector – whether that be in banking, investment,...

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7 Reasons to Attend Winning with Customer Experience 2015

7 Reasons to Attend Winning with Customer Experience 2015

Here at Customer Experience Magazine, we are very excited to be partnering with Cranfield University School of Management for the first ‘Winning with Customer Experience’ conference 2015. Taking place at the stylish BFI institute in London’s cultural quarter on the...

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UK FINANCIAL SERVICES EXPERIENCE AWARDS 2015 – ENTER NOW!

UK FINANCIAL SERVICES EXPERIENCE AWARDS 2015 LAUNCH – ENTER NOW!

Be a Winner in 2015 and enter the first ever UK Financial Services Experience Awards. Created to recognise and celebrate best practice in the delivery of customer experience in the Financial Services Sector – whether that be in banking, investment,...

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UK Employees cite good relationships with colleagues and good work-life balance as the key when it comes to workplace satisfaction!

Last week we caught sight of a press release revealing London as the number one city of choice for workers worldwide, putting London above New York and Paris, with nearly one in six people wanting to work in the UK’s...

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