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Author: Sue Duris

By  Sue Duris

September 26, 2017

Employee Engagement is the Key to Strong Customer Experience

I’m thrilled to be a judge at the 2017 UK Customer Experience (CX) Awards, and I’m looking forward to seeing for myself the accomplishments of these finalists, who are leaders in the field of CX. The finalists will be making a...

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By  Sue Duris

August 15, 2017

Where Should Customer Experience Reside In An Organization

One question that has plagued many is where to place Customer Experience (CX) within an organization. There are two schools of thought on who should own CX. Some think there should be one functional group that owns CX. The common thought is that Marketing is...

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