Author: CXM Editorial Team

A mobile app showing Cisco Webex and demonstrating hybrid working digital transformation.

BT partners with Cisco to deliver smooth hybrid working

With hybrid working being a new norm, enhancing voice and collaboration solutions for customers became a must for digital businesses. The CXM team reports on a new partnership between BT Wholesale and Cisco Webex, and their journey through the era...

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How Bitcoin Revolutionized Online Casinos

Online casinos are considered the future of gambling. These sites have numerous advantages over land-based casinos and that is the reason why they became so popular. Millions of people from all around the world register at these sites to have a...

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Bitcoin Terms That You Should Know

Bitcoin is the most talked-about subject in the financial industry. 2020 and 2021 have been fantastic for this cryptocurrency as it managed to not only break the record in value but breeze past it. As of March, Bitcoin is valued...

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two radio hosts talking about podcast listener experience

PodPlays elevating podcast listener experience with Alida Touchpoint

The podcast market is rapidly booming. Listeners love to hear good storytelling and uncensored, spontaneous conversations. To stand out from the crowd, however, producers need to constantly deliver an exceptional podcast listener experience. The CXM team shares exciting industry news...

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A picture representing how a smart self-service looks like.

NICE acquires MindTouch for advanced smart self-service

The CXM team reports that NICE announced the acquisition of the leading cloud-based CX knowledge management platform MindTouch. Through the action, NICE aims to enhance expertise in the customer self-service section. This should be furthermore supported with a new AI-powered...

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Hand drawing of liaison between brands and consumer trends post-lockdown

Consumer trends post-lockdown: Will audiences look for live events in 2021?

The brand experience industry suffered a lot in 2020. We witnessed many unforeseen circumstances that led brand campaigns to closure before they even started. With stores closed, activations put on hold, and events cancelled, brands had difficulties adjusting to the...

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Tips to increase your warehouse efficiency and improve your customer experience

Whenever you are in an industry segment that delivers physical products to your clients, then your main concern should be that all shipments are going to be delivered in time to satisfy their needs and provide a good experience.  However, if...

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Woman using workforce managing solution to communicate

Spark kicked off a new initiative with Calabrio to align customer and employee experiences

Spark, New Zealand’s telecommunications and digital services company, chooses to support 1500 employees in the multi-channel customer services with the help of Calabrio. The cloud-first workforce management solution coming from Calabrio should enable Spark and other companies to balance customer and...

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Man using a credit card for online retail services

Rethinking Retail Customer Services in 2021

What are the biggest challenges retail customer services face in 2021? How can they overcome these obstacles to deliver what customers want? In their latest press release, FM Outsource shares valuable data that might help retail services strategize around online...

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Bitcoin – More Than a Financial Trend

We seem to hear more and more about Bitcoin lately. This virtual currency redefined the financial markets of the world by changing the meaning of every traditional currency there is. It’s doing fine – which is why it’s getting more...

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Gambling in the UK: Why Does a Nation Spend over £14 Billion Annually on Bets?

Great Britain has one of the most developed gambling markets in the world, with local gamblers spending over £14 billion annually on lotteries, sports betting, remote and terrestrial casinos. Recent data compiled by the UK Gambling Commission (UKGC) revealed the...

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How is Las Vegas turning itself into a sustainable model city?

Historically known for its excesses and wastefulness, the sin city has been reinventing itself over the years to become more environmentally conscious. But how is that possible?  Originally founded in 1905, it had a modest water supply that was enough to...

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FedEx Partners Up for Better CX

The lockdown has changed consumers shopping habits. Online purchasing is here to stay, and shipping companies found themselves in an urge to meet consumers needs and expectations. Now more than ever, businesses have to know their customer’s habits and attitudes, so...

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Top Mobile Trading Platforms for Newbies

The world of trading has always been an interesting topic for most people, but not something they’ve actively pursued. With trading becoming more accessible to everyone these days, people are starting to see that there might be benefits to giving...

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Bitcoin Activities That Can Be an Adrenaline Rush

Most people know of Bitcoin by now. The popular cryptocurrency has been out for over a decade, and it’s become a pretty big trend worldwide. Usually, people turn to Bitcoin because of the various benefits it offers. From increased privacy...

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How Bitcoin and the Gaming Industry Are Getting Along

The most popular hobby nowadays is playing video games. There are several consoles and all kinds of PCs that support the loads of games that game developers have produced throughout the years. This means that the gaming industry is doing...

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Easy Ways to Stay Entertained With Bitcoin

At this point, it’s safe to say that Bitcoin has expanded to do way more than it originally intended. The cryptocurrency is not only one of the best payment options currently out there but provides plenty of excellent features for users to...

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Top Bitcoin Trading Inconveniences You Should Avoid

No matter the actual point that you are in your crypto trading journey, you still can approach the potential of making any possible mistakes. Dealing with a certain amount of inconveniences regarding the world of crypto trading is definitely an...

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The Third Global Edition of World CX Summit Brought Unending Possibilities of CEM to the Forefront

World CX Summit – Asia digitally congregated some of the distinguished speakers in the Customer Experience ecosystem, while global technology leaders showcased their CX solutions in the presence of more than 200 pre-qualified delegates across Asia. CX visionaries shed light...

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CX Global Voices 2021: Have Your Say On Big CX Questions

Last year CX professionals rated their organisations’ maturity as: 39% Foundation, 48% Practiced, and 13% Leading. In an environment where CX focus has increased (and is set to continue) has this evolved or is CX maturity dangerously stagnating? Ipsos MORI and...

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