Author: CXM Editorial Team

UK Employees Want Legal Requirement to Protect Workforce from Bots

Most UK employees anticipate a positive impact from artificial intelligence (AI) in the workplace, a new report from Genesys has revealed. The global leader in omnichannel Customer Experience and contact centre solutions studied the evolving relationship between employees and technology in the workplace. They...

0
(0)

Free Webinar: The Future of Midsize Call Centres in the Digital Age

An upcoming webinar will shine a light on how midsize call centres can adapt and thrive in the digital era, with expert advice from Genesys and Frost & Sullivan. Hosted by Customer Experience Magazine, the free webinar will take place on...

0
(0)

Compliance and Customer Experience: Not a Zero Sum Game

Businesses in regulated markets don’t have to choose between satisfying their customers and regulators, because compliance and CX isn’t a zero sum game. Yet with the right tools and focus, they can do both. Customer expectations are perhaps higher than ever. Conditioned...

0
(0)

Freshsuccess Software From Freshworks Available in New Year

Customer engagement software firm Freshworks Inc has announced its Freshsuccess customer success management software, delivering an integrated customer view for marketing, sales, support, and success professionals. From January 2020, all go-to-market teams can leverage unified, holistic data of both accounts...

0
(0)

Diversity & Inclusion: The Keys to Improved Customer Contact

In the world of customer contact, the nurturing of a diverse and inclusive culture not only creates a team that reflects the market it is serving, but it generates an environment where people can bring their whole selves to work...

0
(0)

Winning With Complaint Handling Conference 2019: Ticket Giveaway

Customer Experience Magazine is giving away three tickets to this month’s Winning With Complaint Handling Conference, which is taking place in central London. This not-to-be-missed one-day event on September 25 will bring together Gold winners from the annual UK Complaint Handling...

0
(0)

All Systems go for OSX London 2019

International event management company Westrade Group has been quick to follow up on the enormous success of its inaugural event with the forthcoming and newly branded OSX, the only outsourcing summit and expo of its kind.  ExCel London will once...

0
(0)

Creating Winning Strategies With 2019 UK Digital Experience Awards Finalists

The following interview was originally published on MarTech Advisor, official partners of the 2019 UK Digital Experience Awards.   Research by Walker suggests that Customer Experience will overtake cost and product as the main differentiator for a brand by 2020. Thirty-four percent of companies,...

0
(0)

VPN Technology: A Guide

Work on the internet requires a high level of data security, and setting up a VPN connection to the server will effectively solve this problem and ensure absolute confidentiality on any network. Nowadays, this technology is actively used by both...

0
(0)

Genesys Revealed as new 2019 UK Customer Experience Awards Sponsor

Global CX and call centre tech leader Genesys has been revealed as the Gold Sponsor for the 2019 UK Customer Experience Awards. Taking place in London’s Wembley Stadium on October 10, the awards celebrate the country’s best CX strategies, transformations, and...

0
(0)

Success Story for Chile Comms Giant Thanks to AI-Powered Orchestration by Genesys

Entel, one of the largest telecommunications companies in Chile, has implemented Genesys AI-powered orchestration capabilities to seamlessly connect and manage native and third-party artificial intelligence (AI), resulting in significant efficiency gains. Now, its customers smoothly transition between automated systems...

0
(0)

AI Innovations Unveiled by Genesys at Xperience19

Genesys has introduced new orchestration capabilities powered by AI that connect native and third-party technologies to enable the most comprehensive customer journey management available today. Currently, businesses are adopting an increasing number of artificial intelligence (AI) point solutions to solve specific challenges....

0
(0)

Employers at Risk of Alienating Millennials, Forum Warns

Employers are risking alienating millennials by treating them as if they are a different ‘culture’, a hospitality industry forum has heard. Hosted by industry thought-leader, EP Business in Hospitality, in partnership with online learning specialist Upskill People, the event in London...

0
(0)

Where Bosses are Going Wrong (and how to get it Right)

Throughout our careers, we experience many different personality types that influence our behaviours and professional personas. These encounters can often shape who we become as leaders, but have you taken the time to reflect on your management approach and considered...

0
(0)

Five Proven Pain-Free Ways to Motivate your Team

Working with people is great, but taking care of a whole team requires much more work than you can imagine. Thankfully, we live in a time when employers pay a lot of attention to making their employees happy, satisfied, more...

0
(0)

Five Major Digital Trends of 2019

Each year, analysts predict trends that will determine the course of the advertising, media, and digital industry in the near future. Year after year, we see the same predictions about the importance of video content, new approaches to SEO optimisation,...

0
(0)

How the UK can Take Customer Experience to the Next Level

Customer Experience is a global movement – across the world, an increasing number of companies are understanding the business case for focusing on the customer, and are seeking the right tools to achieve this goal. Some countries have, however, reached...

0
(0)

Discover the Future of Marketing at Brand Marketing Summit Europe

The future of marketing is personal! As the expectations of your customer skyrocket, and the relationships they forge with their brands grow looser, it can be challenging to continually inspire loyalty while also driving growth. With so many companies now vying...

0
(0)

The Changing Face of Online Customer Service Platforms

Customer service has always been a critical tenet of any business model, and the internet is beginning to take centre stage in terms of exposure alongside revenue generation. However, the entire concept of client relations is changing at what can...

0
(0)

An Interview With Ian Golding: The Strategy of CX

Ian Golding is a world-renowned Customer Experience consultant, and author of the most influential CX book available today, Customer What?: An honest and practical guide to customer experience.  In this interview, Ian – who also leads the CX Professional Masterclass and...

0
(0)
1 2 3 4 5 69