The company previously enjoyed success at the same venue in September, when they won Gold in the Transport and Logistics Category at the UK Customer Experience Awards.
This time around, Bidfood clinched another Gold in the Business Change or Transformation – B2B category, while Silver was awarded to international consultants North Highland.
Bidfood’s Natalie Bance told Customer Experience Magazine:
“We are delighted to have won the UK Business Award for Business Change or Transformation. We started on our journey two years ago when we set out our mission to deliver service excellence, make life easier for customers and help them to grow, inspired by our desire to provide the best Customer Experience in our industry.
The journey has meant transforming ourselves from the inside out, and has taken us through business, structure and cultural change, touching every individual in our business. Researching our customers, training our teams, tracking our service KPIs, and tailoring our proposition more closely to directly reflect customer needs has all paid real dividends. We’ve been delighted to see the difference that this focus has made on our service KPIs, customer satisfaction and retention, on employee engagement, and our profit, financial and new business targets.”
“Winning this award means a lot to all of our teams who have worked hard to deliver service excellence, and is a fantastic achievement for our business.”