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How Experience-Driven Applications are the Future for Businesses

The COVID-19 pandemic is continuing to create new challenges for technologists. Businesses are under phenomenal pressure to keep applications and digital services up and running, while at the same time being asked to deliver the best experience possible for their...

Attention National Retailers and Services: Look and Learn from the Independents to Thrive

National and international brands need to learn key lessons from the independents and work with them to create sustainable and vibrant high street futures.  Let’s discuss this in detail. A moment of flux  Throughout lockdown, local independents continued to demonstrate their place in...

CCXP Exam Now Available Online

To comply with the health and safety regulations, Customer Experience Professional Association (CXPA) has made it possible to take the CCXP Exam remotely, starting July 2020. Those who wish to become a Certified Customer Experience Professional will now have the opportunity...

International Business Excellence Awards are Going Online

Due to the public health situation, this year’s International Business Excellence Awards will be taking place Live Online from start to finish, on 30TH November via latest videoconferencing software.IBX Awards hosted by Awards International recognise long-term sustainable profitability. This is...

In Full Force: Time to Thrive, not Survive

As lockdown starts to ease after months of the world being turned upside down and everything coming to a halt, life will slowly start again. Children are being phased back to school, and shops and businesses are starting to open...

New Research Reveals a Boost in Email Engagement Over the Last Five Years

Newly published research by the Data & Marketing Association (DMA) and Pure360 reveals an overall improvement in email engagement over a five-year period. Among the metrics measured, click-to-open rates have risen by 12 percent on average since 2015 while email delivery...

The Conversational Age of Customer Engagement

We all know customer service can create a real competitive advantage. Get it right, and your efforts will translate directly to your bottom line. Fall flat, and lose out on a valuable differentiator in today’s competitive marketplace. In many respects,...

Quality control: Inspiring Repeat Business Through the Customer Experience

In today’s world of special discounts and bargain deals, many brands believe the way to a customer’s heart lies purely in the price. In many cases they are right: being able to provide affordable products is a key differentiator when...

Stripe is Preferred Payment Processor on Over Half of eCommerce Websites Globally

Over 50 percent of global ecommerce purchases are carried out through Stripe, according to data obtained by Buyshares.co.uk. PayPal comes second, accounting for almost 20 percent of all online payments, followed by Google Pay’s 16 percent. Amazon payments account for 4...

Three Ways Retailers are Changing for Good

When the pandemic began, we saw so many changes to ‘normal’ that ‘normal’ meant expecting change. Even running out of coffee became an entirely new experience. Shopping – if the shop is open – has meant a 45-minute queue, and...