Leading construction sector recruiter becomes first UK recruitment firm to join Institute of customer service

Peace Recruitment, an Edinburgh based recruitment consultancy focused on the construction, property and engineering sectors, has become the first recruitment company in the UK to join the Institute of Customer Service.

Peace aims to be the recruitment company of choice in Scotland for the construction, property and engineering sectors over the next 5 years and sees joining the Institute as a key step forward in making this happen.

The Institute of Customer Service is an independent professional body committed to improving customer service throughout the UK. It provides expert advice to all members, benchmarking and setting standards aimed at enhancing customers’ experiences and business performance.

The membership body currently has a community of over 470 organisations, over 50 from the FTSE 350 and over 5,000 individual members from the private, public and third sectors. Through thought leadership, research and insight, the Institute demonstrates why customer service is critical to organisational performance, staff retention and customer loyalty. It supports members as they strive to enhance their customer service and professionalism through the sharing of best practice across its membership network.

Since its creation in 2009, Peace has transformed itself from a ‘one-man-band’ into a multi-million-pound company. It now has a team of 14 specialist consultants each with an in-depth knowledge of their target markets.

Peace Recruitment took the decision to join the Institute as it is committed to providing the best possible service to all its clients. Peace prides itself on being different from its competitors, and prioritises service before sales. Its success has been built on providing specialist expert advice, combined with exceptional customer service, this is viewed by some as a break from the norm in an industry which prioritises sales targets and key performance indicators (KPI’s) rather than customer satisfaction. Peace Recruitment places a high emphasis on honesty and transparency at all times, even if it’s something the client does not want to hear.

“We are extremely proud to be the first recruitment consultancy in the UK to join the Institute of Customer Service,” explains Chris Peace, Managing Director of Peace Recruitment.

“The Institute outlines the benchmark for good customer service in the UK. We believe by becoming the first UK recruitment firm to join shows that we are now setting a new benchmark in the UK recruitment when it comes to customer service and is further proof that we place service before sales for all clients. We aim to utilise our membership not only to maintain our high standards, but to constantly improve the specialist service we provide. We want all our clients to see us as a trusted consultancy that can strategically add value to their recruitment process. With the support of the Institute, it’s our aim to be the company of choice in Scotland for the construction, property and engineering sectors within the next 5 years.”

Jo Causon, CEO of the Institute of Customer Service, says: “I’m delighted that Peace Recruitment is the first recruitment consultancy to become members of the Institute of Customer Service. It’s a sign of intent and recognises the importance of delivering excellent service to customers. By joining forces with organisations from a wide variety of sectors, the company is making a clear statement that the customer experience is at the heart of all they do, all they are characterised by and that they have a strong desire to continuously improve it.

“Membership of the Institute also provides the opportunity to benchmark against other organisations in a range of sectors; opportunities to share with and learn from other members within the extensive network; access to our research and insight; and the opportunity to drive service professionalism, through our customer service qualifications programmes.”

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