Business Stream Awarded Multi-Million Public Sector Contract

March 8, 20193min

UK Customer Experience Awards winner Business Stream has been awarded the YPO framework contract following a highly competitive tendering process.

The four year deal is worth up to £62 million and is one of the largest contracts to be awarded since the English retail water market opened in 2017.

The contract will enable Business Stream – which last year also won Best Digital Transformation at the inaugural International Customer Experience Awards in Amsterdam – to provide water and waste water services, including water efficiency solutions, to a wide range of public sector organisations in and around the Yorkshire area. Participating bodies include councils, police and fire services, universities, a hospital and over a hundred schools.

The YPO contract was awarded through the Crown Commercial Service’s (CCS) Water, Waste Water and Ancillary Services Framework, which Business Stream successfully secured a place on soon after the English retail water market opened.

Jo Dow (pictured), Chief Executive of Business Stream, said: “We’re absolutely delighted to have been awarded the YPO contract. We have a huge amount of experience in working with the public sector and are now looking forward to having the opportunity to offer our expertise and vast suite of value-added services to public sector organisations across the Yorkshire area to help them save water, money and time.”

At the start of the year, Business Stream announced that it had acquired the customer base of Yorkshire Water Business Services and Three Sixty, doubling its market share and cementing its position as one of the top three retailers in the UK water market. Recognising the importance of having a local presence, the retailer will be opening a local office and retaining locally-based experienced account managers who have knowledge and experience of the Yorkshire area and its customers.

Business Stream works with private businesses and public sector organisations across the UK. Recently it announced plans to help its customers reduce their water consumption by 20 per cent. The pledge, announced by the firm’s CEO, Jo Dow, forms part of Business Stream’s on-going commitment to promote the importance of water efficiency and to pro-actively work with its customers across the UK to reduce their water use.

To date, Business Stream has helped its customers save over 38 billion litres of water, resulting in almost £75 million in financial savings and over 66,000 tonnes in COsavings.


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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