Call & Contact Centre Expo 2019

January 21, 20194min

The Call & Contact Centre Expo will return to London this March to once again connect industry professionals with the tools, techniques, and systems that are revolutionising customer engagement.

Taking place at London’s ExCeL on the 27th and 28th of March, the highly anticipated event will see experts from the likes of Microsoft, BT, SAP, EA, Oracle, and IBM on-hand to enlighten visitors with the very best CX guidance available.

Meanwhile, an array of the industry’s biggest brands and most innovative suppliers will be showcasing the solutions shaping the future of the contact centre.

Some of these unparalleled keynotes include:

Angela Bos – Technology Specialist at Microsoft

During this session, you will learn how Microsoft is enabling intelligence in the modern workplace.

Every day we see more and more things in our personal lives become intelligent. ​​From our homes, to personal devices, and even our cars. This intelligence is now the new norm – it saves us time and money whilst reducing complexity.

Dr Nicola Millard – Head of Customers Insights & Futures BT

This session will investigate the key trends driving consumer behaviour and how innovation can help customers “chat, tap and talk”.

It looks at why customers want an easy life; what happens when the smartphone is their window on the world; why we use the channels we use (and which channels are rising and falling in preference); what the role of chatbots are; and why data needs to be leveraged as the new currency in a ‘me-conomy’.

Free tickets

2018 saw the addition of the Call and Contact Centre Expo to the B2B Marketing Expo for the very first time. With the significance of new technology becoming increasingly dominant within the world of customer engagement, this show has become a vital part of the continuous evolution of the overall event, and will continue to bring you the very latest from the world of CX for the foreseeable future.

Your free ticket for the Call and Contact Centre Expo will also give you access to the Customer & User Experience Expo, B2B Marketing Expo, Marketing Technology Expo, and Sales Innovation Expo.

Head over to the website to grab your free ticket now.

CXM Editorial Team

CXM Editorial Team

Published for all CX professionals, the digital Customer Experience Magazine is packed full of industry news, blogs, features, video bites and international stories all focusing on customer experience. CXM will help you learn what makes an outstanding customer experience that wins both awards and the hearts of customers. And sometimes we share some cool music as well.

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