Capita Partnership to Make Insurance Experience ‘Frictionless’

April 9, 20193min

UK Complaint Handling Awards winner Capita has joined forces with innovators Artificial Labs to deliver disruptive insurance tech that digitises the end-to-end insurance lifecycle, reducing manual processes and making insurance frictionless.

Artificial provides digital solutions to clients across the insurance sector, enabling them to leverage new technology to improve their internal processes, price more accurately, and deliver exceptional user experience.

Following extensive due diligence by Capita – which at the recent UK Complaint Handling Awards in London won titles including Best Customer Relations and Remediation (pictured above) – tasked its corporate venture unit, Capita Scaling Partner, with selecting Artificial for investment.

Capita will provide a dedicated business development team to enable Artificial to scale rapidly and deliver their digital solutions to retailers and insurers globally.

Jon Lewis, CEO of Capita, said: “Artificial are at the forefront of tech innovation in the insurance market. We want to use our strong presence in insurance and retail to tap into that growth potential and deliver better outcomes for our clients and their customers. This partnership reflects our commitment to bring innovation to our clients.”

Artificial’s digital solutions strengthen Capita’s existing insurance offering, and opens new distribution channels for clients to increase provision across customer bases.

The solutions create a digital customer journey with straightforward purchasing and claims processes. It harnesses machine learning to increase the accuracy of risk pricing, and enables rapid claims resolution through automation. The company is run by a world-class team of data scientists, software engineers, and insurance industry experts with a strong delivery track record.

Damian Arnold, CEO of Artificial, said: “Everyone at Artificial is excited by our strategic partnership with Capita and the potential opportunity we will create together. We believe our partnership will dramatically increase the scale and pace of change we can deliver.

“The insurance sector is undergoing significant change and our exceptional team has developed proven digital solutions which deliver tangible benefits to our customers from day one. We are continuing to invest in our machine learning capabilities, which will provide our customers with a competitive edge in the future.”

 


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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