Category: Customer Experience

Interview: What Does It Take to Run a Private Island?

We had an opportunity to talk to Gordon Cartwright, the Executive General Manager at The Isle of Eriska Hotel, Spa and Golf – a lovely haven located on the west coast of Scotland. Staying on a private island is probably...

BrewDog Plans to Build Craft Beer Bar on US-Mexico Border

‘Make beer, not walls,’ their promotion reads A Scottish beer maker has come up with a crafty solution to troubled relations on the U.S.-Mexico border. BrewDog’s innovative employee initiatives have been awarded at The UK Customer Experience Awards , and to this...

Marketing Messages Are More Receptive When They Are Hyper Personalised

Consumers have come to expect companies to understand them and their preferences Personalisation works. Your marketing emails are 26% more likely to be opened when you include the receivers name in the subject line, 62% of people claim they are more likely...

Tesco to End Sales of 5p Carrier Bags

Supermarket to stop selling ‘single-use’ bags but will offer customers ‘bags for life’ costing 10p The UK’s largest retailer is to stop selling “single use” 5p carrier bags in its UK stores from the end of the month, instead offering shoppers...

Legal & General is Entering the Retirement Housing Sector

UK property investor Legal & General has signalled its push into the UK’s retirement housing sector with the launch of its new later living accommodation brand. Inspired Villages Group, which has been formed out of English Care Villages, will focus on...

How To Use Negative Feedback To Be More Successful

No one likes negative criticism, but it’s often what you need in order to grow. Here’s how to use it to your advantage. Let’s face it: Negative feedback on your job performance can be a drag. Who likes to be told that...

HomeServe Buying Help-Link for £5million

Home repairs and improvements business HomeServe is to buy a boiler installation specialist in Leeds for £5 million. UK-wide home heating business, bringing together installations, servicing and repairs. The deal values the Help-Link business at up to £22.7m. Martin Bennett, chief executive of...

What Does It Take to Build a Great Business?

Why do some businesses thrive in uncertainty, even chaos, and others don’t? When buffeted by turbulent events and prevailing head winds, or hit by big, fast-moving forces that they can neither predict nor control, what distinguishes those businesses who perform exceptionally...

DFS Keeps Stores Open Following Eight-figure Sofology Acquisition

UK furniture retailer DFS is to acquire rival Sofology after confirming that contracts had been exchanged on an initial £25m deal. The acquisition of its Warrington-based rival, which has 34 stores across the UK, will be on a debt-free, cash-free basis...

Three Ways to Utilize Your Existing Operations for Superior Omnichannel Experience

Companies are seeking to create a customer-focused omnichannel experience within existing operations and this requires looking at operations from the customer’s perspective. While less complicated for young, nimble companies, this view is more difficult to achieve for well-established companies with...