Category: Customer Experience

Gulf Customer Experience Awards 2020: Dreams Come True in Dubai

The very best in CX innovation across the Middle East has been celebrated at the annual Gulf Customer Experience Awards. HSBC, Ejadah Asset Management Group, and the Ras Al Khaimah Economic Zone (RAKEZ) were among the big winners on a day...

Global Experts Join Unlock Your #CX Potential Conference

The upcoming Unlock Your #CX Potential conference is set to bring global Customer Experience leaders including Christopher Brooks and Clare Muscutt to Birmingham for the unique one-day event. Taking place on March 25, the conference is hosted by the the Midlands Retail Forum, under...

Perfect Your Business Strategy With Tony Lynch Whitepaper

A new whitepaper from business guru Tony Lynch aims to help chart your firm’s way forward with steps on creating the ultimate business strategy. The Managing Director of Keep Thinking Big, Tony has unparalleled experience in guiding business leaders as they...

Avoid the Heartbreak of Customer ‘Divorce’ With Essential Whitepaper From Blue Sky

A seminal piece of research into the breakdown of marriages has inspired a new whitepaper that might just help you salvage a strained relationship with your customers. Performance improvement specialist Blue Sky has made its new document, The Four Horsemen of...

Sure-Fire Tips to Improve Your Customer Experience Today!

Customers are truly the heartbeat of any business – treat them well, and the rest of your business ticks. Treat them otherwise, by failing to satisfy their pain points, and they have no problem bad-mouthing your brand. And guess what –...

Shopping With Kids is a Nightmare…Or is It? Design to the Rescue!

In 2016-17, leading Irish food retailer Musgrave Group were in the midst of a price war within the parental shopping segment, with competition heavily focused on price and many products sold at or below cost. To build a competitive edge,...

Brands Urged to Capitalise on Customer CBD Demand

Customer demand for cannabis-derived CBD products in the UK has skyrocketed, with brands urged to capitalise on the trend as consumers increasingly aim for healthier lifestyles. Ecommerce specialist Bloomreach has released data showing CBD products have seen a 1300 percent year-on-year rise...

Challenging the Status Quo: Can Removing Targets Improve Contact Centre Results?

Contact centres have become as synonymous with scripts and targets as meerkats are with price comparison websites. So what happens when you rewrite the rule book and take a completely different approach to customer service? CXM spoke with Caroline King, Director...

SE Europe CX Awards: Meet the Sisters Transforming Children’s Lives Through Brain Boosting Business

This year the inaugural South East Europe Customer Experience Awards take place in Belgrade, Serbia, offering the region a new platform to showcase the very best CX initiatives. Finalists will compete across 12 categories at the event on May 29, presenting before...

Keeping Your Customers in 2020

With Brightpearl’s latest study on the US retail market indicating that just over half of retailers (53 percent) have invested in loyalty program software in the last twelve months, and 59 percent have invested in customer service technology, it’s clear...