Our Survey Says…

Customers...the lifeblood of any business. We want to know what they want, and how they want it. We need to know their needs, and we like to know their likes. Such valuable data can help us fine-tune our fir...

Hales’ Heroes & Villains

Awards International Chairman Don Hales returns for more biting observations on Customer Experience. In the Don's sights this week are one of the UK's handiest stores for home improvement, and a Greek resta...