Twitter for disasters

Twitter has just announced that Twitter Alerts are now available in the UK and Ireland to send out critical information in times of crisis. The rollout of Twitter Alerts follows a similar service that has been...

Npower cuts 1,460 UK jobs

Energy firm Npower has confirmed that 1,460 jobs are to go as a result of a major restructure. The German-owned company plans to outsource much of its customer service but said call centres would remain in the...

Twitter fiasco

Ryanair bosss Michael O’Leary has been in the hot seat this month when a live twitter session backfired. The session started late and with O’Leary making an inappropriate response to one of his first questione...

Burberry to Apple

Burberry boss Angela Ahrendts is swapping her mac for a different sort of mac as she heads off to join technology firm Apple. After nearly 10 years as chief executive with Burberry she will become senior vice ...

Firstsource sing-a-long

The Firstsource Solutions choir finds its voice during lunchtime rehearsals at the company’s Cardiff call centre Contact centre staff at Firstsource Solutions in Cardiff has introduced singing classes to inspi...

ASDA top of the pumps

Customer service and price is paramount in retaining customer loyalty, according to a new survey that ranks ASDA as the nation’s favourite forecourt. The survey by Market Force Information targeted over 1500 c...