Category: CXM News
This week in CX: Pendo, Chattermill, and Gartner
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at customer loyalty to ridesharing services, the focus of digital strategies, Pendo’s inefficiency report, and AI in the hardware industry. Key news Gartner predicts conversational AI will...
This week in CX: Five9, Qualtrics, and Zoom
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at cloud call centres’ ROI increase; new research into post-pandemic company culture; how Zoom has upgraded your remote working experience; and e-commerce personalisation tactics. Key news To...
This week in CX: Twilio, M-Cube, and Unilever
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at the retail industry’s comeback, new research into the issues of PSD2 regulations, how the cost-of-living crisis is threatening hospitality and the WFH model, and...
This week in CX: Forrester, WhatsApp, and Disney
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Forrester’s new employment forecast, Britain’s run-up to Christmas spending, how LEGO have celebrated its 90th birthday, and new WhatsApp updates. Key news Disney+ has now surpassed...
This week in CX: Microsoft, Gartner, and Awards International
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at new Gartner research, reports by Reputation and Digital River, and the 4-day work week trials. Key news Our partners, Awards International, are pleased to announce...
This week in CX: Alida, Zendesk, and Amazon
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Zendesk’s newest integration, Amazon Prime changes, and the recent Gartner survey. Key news Alida introduced its newest Summer 2022 product release – Customer Journeys – as...
This week in CX: Medallia, Qualtrics, and Sabio
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at the call centre industry, the metaverse, and the next e-commerce rush. Key news According to new analysis from the Qualtrics XM Institute, companies with the best...
New research ahead of the GDPR anniversary reveals the gap in expectation when it comes to ethical marketing
New research launched this week by data-driven digital marketing agency Precis Digital, and leading global research company Forrester Consulting finds that 80% of marketers rank customer satisfaction as the number one most important outcome for their marketing programmes. However, only 49%...
The first-ever US Customer Experience Awards are open for entries
Our colleagues from Awards International are unstoppable on their mission of hosting the largest, and most impactful CX Awards on the planet. This time, they surprised us by announcing the first-ever US Customer Experience Awards. The Customer Experience Magazine team is here to support our...
Only 26% of the content UK customers currently receive from brands is relevant
New research commissioned by Treasure Data reveals that only 26% of the content UK consumers currently receive from brands is relevant, and just 35% say that the content makes them click through. Of the 2,000 adults surveyed, young people aged 18-34 were most likely...