Category: Digital Experience

#Trending: Morrisons incredible 1106% Twitter follower growth

Big four supermarket Morrisons is one of the retail industry’s fastest growing social media brands, according to the latest Retail Social Media Benchmark results from eDigitalResearch, topping the Twitter growth league table. The recent study saw Morrisons climb an impressive seventy...

Reluctance to introduce contactless payments leaves retail businesses out in the cold

With contactless transaction values nearing £1bn a month, retail businesses risk losing sales due to reluctance to introduce increasingly popular ‘touch and go’ payments 66 per cent of merchants do not accept contactless payments, yet 78 per cent say their customers...

Flying towards the Unique Customer Experience

We can’t really tell what was more popular recently, the drones or GoPro videos, but now GoPro is going to the next level trying to develop its very own drone platform, moving to the whole new level of amazing customer...

The 12 Apps of Christmas

Christmas is over, and we give you an overview of the 12 apps that stood out as your own Santa’s little helpers by Paul Swaddle, CEO of Pocket App NORAD Santa Tracker: There are lots of these now, but NORAD (Yes...

Transformational Leadership is the Key to Embracing Digitalization

Arthur D. Little’s Digital Transformation Index reveals that 80% of surveyed companies are lagging behind From logistics and manufacturing to consumer goods and entertainment, every major industry is grappling to respond to the realities of an on-demand, personalized digital economy. Despite...

Mirror, Mirror, on the Facebook Wall…

Opticians store wows customers with mirrored point of sale system that encourages online social interaction A trailblazing, touch-enabled and connected point of sale unit located at the London flagship store of fashionable high street optician Kite GB uses a 42-inch diagonal...

A Question from Hyatt: Are You Conversocial?

Conversocial, a Facebook Marketing Partner, has teamed up with Hyatt, a leading global hospitality company, to integrate with Facebook’s Messenger app as a new channel for Hyatt’s social care. Messenger, Facebook’s standalone messaging app, has grown 40 percent from 2014 to...

The Rise of the Independent Retailer

This month sees the launch of Lightspeed eCom in the UK, following the acquisition by the powerful point-of-sale business of Amsterdam-based eCommerce software company SEOshop. The company now serves 34,000 businesses in more than 100 countries, processing £7.8 billion in...

How Powerful is Your Reach? 50 Most Digitally Engaged and Influential Global Brands in 2015

Lithium Reveals 2015 Social Power Ranking As a company with one of the largest digital footprints in the world, Lithium Technologies announced the definitive list of brands that are leveraging social approaches to connect, build trust and drive advocacy with customers,...

Mobile Experience Will Be Crucial in the CRM Space

CXM Interview with Larry Augustin, CEO of SugarCRM CXM: Larry, you’re in the business that is undoubtedly all about customer relationships. How do you keep taking your customer experience to the next level? Larry: Every business is all about customer relationships. Whether...