Category: Employee Experience

Employee Engagement – Thinking of your staff as your ‘internal’ customers

We know that businesses have a key focus on their Customer Service, but this focus is very much targeted at external customers. How much better would employee engagement be if businesses applied the same thinking to their ‘internal’ customers .i.e....

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How Big A Difference Do People Make?

Very few in our area of work would ever say that people were a secondary consideration in creating an exceptional (service) experience. Yet how often does that understanding actually translate into reality? Well, that is the question I want to explore in...

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Top tips for boosting your employee engagement

Sarah Sheffield, Training and Quality Manager at music licensing company PPL, gives us her top tips on employee engagement and how to help drive an efficient customer service. PPL is responsible for licensing the use of recorded music for broadcast,...

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