Category: Employee Experience

HM violating data privacy

H&M Germany Fined £31.9M for GDPR Violation

The world’s second-biggest fashion retailer was today handed a monumental fine for violating the European Union’s General Data Protection Regulation (GDPR).  A German subsidiary of Hennes & Mauritz AB (H&M) was fined €35,258,707.95 (£31,910,364.75) by the regulatory body of the Hamburg...

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Fast-tracking a Remote Workforce: What’s Next for IT Teams

The COVID-19 pandemic has changed the world of work forever. Teams became virtual overnight. Employees embraced collaboration tools and video conferencing technology as part of their new day-to-day. Organisations have moved huge sections of their business online much faster than...

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Relevance: The Key to Organisational Engagement

Employees within your organisation — no matter where they rank in the org chart — are a lot like the customer of today. Rather than being interested in communications that are all about telling the company story (i.e., “Look at...

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The True Cost of Putting Your People Second

“We are in unprecedented times!” That is the declaration that I have heard over and over for several months now, and it is usually the start of an announcement about cutbacks, site closures, and redundancies. In many aspects, we are in unprecedented...

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2020 UK Employee Experience Awards: Winners Announced

The winners of the 2020 UK Employee Experience Awards have been revealed at the Live Online event on 10th September, celebrating teams and individuals who are committed to improving the employee experience. Finalists were competing to secure Gold, Silver and Bronze...

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Managing Teams Effectively in The New Blended Workplace

Recent reports show that the blended workplace is very much a reality. Nearly 1 in 5 UK workers plan to work from home indefinitely, half expect to go into the office every day, and two thirds of Londoners plan to...

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How Remote Working Encourages Compassion In The Workplace

There is no question that video calls have become a lifeline for many over the past few months. Sales of the software have skyrocketed, virtual happy and coffee hours were our new favourite pastime, our workdays became cluttered with video...

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You Are on Mute: The Perks and Downsides of Working From Home

A new study on productivity and employee well-being in a remote-first workplace find inadequate tools, lack of consensus on digital etiquette and guidance as major challenges in this type of working environment. The international study conducted by digital transformation leaders, Adaptavist,...

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A team works in the office trying to promote diversity and inclusion in CX.

Diversity and inclusion in CX

A lot is written about diversity and inclusion in CX in recent times, but not merely enough. In my opinion, there are two sides to the diversity ‘coin’ and, when it comes to the contact centre, inclusion is equally important –...

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The Startling Lack of Human Centricity in the Candidate Experience

The initial interactions candidates have when dealing directly with organisations represent the very first opportunity to demonstrate who you are, your people values and to build a relationship that may live long in the memory, irrespective of the application outcome. All...

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