Category: Employee Experience

4 Tips for the CDO to Ensure the Digital Customer Experience

There’s no denying the profound impact that the ‘digital age’ continues to have on our day-to-day and business lives. Mapping the range of types of devices and platforms that users now use to engage with brands and businesses is only...

How to Keep the Focus on Staff Productivity during the Summer

Contact centre operators don’t have an easy life. They’re constantly having to juggle a variety of requirements that don’t naturally gel together well. For instance, while everyone wants to provide a great customer experience and retain a motivated workforce, the...

Can You Call in Sick?

The aching truth: If a Brit was to fall ill or injured and out of work for a month, they would only receive 15% of their monthly wage.   First4lawyers surveyed 2000 working Brits on paid sick leave and health and safety...

Brits Top 20 Bucket List – Travel Above All

Do you have that burning desire to escape the workplace for a life of travel? With summer fast approaching 48% of the UK workforce are not planning their summer holiday, instead they are looking to swap their briefcase for a backpack...

The Challenges of Extending Working Lives

British Safety Council supports the new EU-OSHA Healthy Workplaces for All Ages campaign The European workforce is ageing fast. By 2030, employees aged over 55 are expected to make up 30% or more of the total workforce in many EU countries. In...

Google Voted Most Popular Employer in the UK by Undergraduates

For the second year in a row, Google has been voted by undergraduates as the most popular graduate employer in a record poll of 52,000 undergraduates conducted by international research firm trendence. The full list of the 300 most popular graduate...

Pros and Cons of Flexible Working, UK Employees’ Favourite Perk

Flexible working proves to a popular employee incentive, with 35% of the public selecting it as their favourite perk But one in three also worry that remote working could damage the traditional office environment For Flexible Working Awareness Day, Direct365 urges employers...

‘Kayo’ to ‘Kayla’: Quarter of Ethnic, Female Execs Forced to Change Their Name

A quarter (23%) of professional women in the UK with ‘non-white’ sounding names have changed their name to sound more ‘traditionally-British’ in order to get a job, according to a study by Nottx.com, the UK’s only ‘name-blind’ headhunting platform. It is...

Play to Engage: Café Style – EPIC Methodology

“The opposite to play is not work, it’s depression” Dr. Stuart Brown No play: no trust, collaboration, no creativity, no innovation! To be creative in workplaces requires that leaders create a culture of ‘play.’ The challenge is that in many workplaces...

‘Brexit’ Survival Kit – 5 Expert Tips for Small Businesses

The date has been set for Thursday 23rd June, campaigns have started and soon the public will decide whether or not Britain should remain in the European Union. The effects of a vote to leave have been widely speculated but...