Category: Employee Experience

Get Tw’rking – Maybe more business should get Tw’rking

Now don’t worry I am not suggesting that you down tools and ask your colleagues to start sticking their bums out with a little shake – although that may improve colleague engagement. What I am talking about is ‘Teleworking’! Giving...

Making the leap from employee surveys to strategic employee engagement

The concept of measuring the relationship between employees’ attitudes to work and overall business success is not new. A quick search of the web will show that there are examples of industrial leaders measuring (albeit crudely) the impact of employee...

What We Can Learn from Google’s Empowered Culture

In 2014, Google topped the Fortune 100 Best Companies to Work for list, a place that they have been happy to occupy every year since 2012. But it’s hardly a surprise, because Googlers are an empowered team. The empowered culture...

Focus on the Employee Experience to Get a Better Customer Experience—and a Better Bottom Line. Here’s how….

If you are responsible for leading a customer experience effort at your brand, you may have already felt how daunting those first steps are. Everyone wants a clear line of sight to a successful finish—a measurably better customer experience. However,...

Investing in Employees a must

So, the UK Customer Experience Awards are now behind us and what a great day it was. I feel rather honoured to have been involved, chairing one of the judging panels and presenting an award. More than anything else, I was...

Salaries on the rise

Advertised salaries appear to be on the rise for the first time since the financial crisis, according to the jobs search engine Adzuna. The average advertised salary in July 2014 rose to £33,873 – a 0.9% advance on the previous year....

BPA singing under a new roof!

A company that has doubled in size over the last two years has introduced their existing 120 staff to brand new offices in Exeter with an innovative singing workshop. BPA, a world-wide customer service quality monitoring company, who have been trading...

Time to shout about your Employee Experience initiatives

How does your business retain reward and retain employees? Would you like to share your case study through the NEW UK Employee Experience Awards 2014? Organised by the operators of the success and established UK Customer Experience Awards, the UK Employee...

Six things to consider when assessing employee requests for flexible working

SUMMARY: New UK Flexible Working Regulations and Part 9 of the Children and Families Act 2014 came into force in June. As an employer, are you treating flexible working requests in a reasonable manner? On June 30th 2014, new UK Flexible...

Matching world class brands with world class service

Petra Krivinskas, Head of Customer Service Centre Operations for Volkswagen Group UK tells Customer Experience Magazine about her role, and how she ensures her team is the lifeblood of the business. For the past 15 years Petra Krivinskas has been digging...