Category: Features

The Greatest (customer experience) Story Ever Told?

Like many people, as thoughts turn to what the New Year may bring, I pause and reflect on the year gone by and consider what I can learn and be inspired by to help face the challenges ahead. As far...

Your shoes or mine?

You know what it’s like, staring in disbelief at the TV, calling the contestant an idiot because they don’t know the answer! Of course, in the warm and cosy surroundings of our armchair, we usually answer in an instant, but...