Category: Industry news

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Only 26% of the content UK customers currently receive from brands is relevant

New research commissioned by Treasure Data reveals that only 26% of the content UK consumers currently receive from brands is relevant, and just 35% say that the content makes them click through.   Of the 2,000 adults surveyed, young people aged 18-34 were most likely...

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Gartner’s new research: 75% of customers will call customer support due to loneliness

After almost two years of isolation due to lockdown, many of us ended up being burned out, anxious, or lonely. Empathy, human connection, and quality relationships are righteously the buzzwords in the modern business world. The time has come to...

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UK CX and EX Awards

People at the heart of everything: UK EX&CH Awards 2021

Last Thursday the Awards International team had the great pleasure to host the UK EX&CHA Awards 2021 event. Once again, the online event exceeded all our expectations by bringing a handful of outstanding presentations and brilliant conversations. We had an amazing time...

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NICE acquires MindTouch for advanced smart self-service

The CXM team reports that NICE announced the acquisition of the leading cloud-based CX knowledge management platform MindTouch. Through the action, NICE aims to enhance expertise in the customer self-service section. This should be furthermore supported with a new AI-powered...

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A street sign shows a mailman delivering fast service for better CX.

FedEx Partners Up for Better CX

The lockdown has changed consumers shopping habits. Online purchasing is here to stay, and shipping companies found themselves in an urge to meet consumers needs and expectations. Now more than ever, businesses have to know their customer’s habits and attitudes, so...

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UK Business Awards 2020: Finalists Unveiled

The finalists for the 2020 UK Business Awards have been announced, with a shortlist of hopefuls representing the very best firms in the country this July. Hosted by Awards International, which brings events including the UK CX Awards to the capital...

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Things To Consider When Running a Business in 2020

If you have your own business and you want to keep making it successful then, there are a lot of things that you will need to take into consideration. There are many businesses out there and each trying to be...

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UK Business Awards: 2019 Finalists Announced

The finalist line-up for the 2019 UK Business Awards has been unveiled, with a host of firms preparing to compete in  London for a title this November. Hosted by Awards International, which brings events including the UK Customer Experience Awards to...

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Amazon’s Star is Rising in Bricks and Mortar

Amazon has opened a new concept store selling only goods that have been rated highly online. Located in New York’s SoHo district, Amazon 4 Star is among the brand’s first permanent non-mall or pop-up ventures, and sells items that are receiving...

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Virgin Experience Days on Cloud Nine After Award Win

Virgin Experience Days is still soaring high thanks to their recent win at the 2018 UK Digital Experience Awards with their groundbreaking virtual reality technology. The firm won Gold in the Best in Virtual Reality/Augmented Reality category at the event, which was...

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