Category: Industry news

UK CX and EX Awards

People at the heart of everything: UK EX&CH Awards 2021

Last Thursday the Awards International team had the great pleasure to host the UK EX&CHA Awards 2021 event. Once again, the online event exceeded all our expectations by bringing a handful of outstanding presentations and brilliant conversations. We had an amazing time...

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A picture representing how a smart self-service looks like.

NICE acquires MindTouch for advanced smart self-service

The CXM team reports that NICE announced the acquisition of the leading cloud-based CX knowledge management platform MindTouch. Through the action, NICE aims to enhance expertise in the customer self-service section. This should be furthermore supported with a new AI-powered...

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A street sign shows a mailman delivering fast service for better CX.

FedEx Partners Up for Better CX

The lockdown has changed consumers shopping habits. Online purchasing is here to stay, and shipping companies found themselves in an urge to meet consumers needs and expectations. Now more than ever, businesses have to know their customer’s habits and attitudes, so...

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UK Business Awards 2020: Finalists Unveiled

The finalists for the 2020 UK Business Awards have been announced, with a shortlist of hopefuls representing the very best firms in the country this July. Hosted by Awards International, which brings events including the UK CX Awards to the capital...

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Things To Consider When Running a Business in 2020

If you have your own business and you want to keep making it successful then, there are a lot of things that you will need to take into consideration. There are many businesses out there and each trying to be...

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UK Business Awards: 2019 Finalists Announced

The finalist line-up for the 2019 UK Business Awards has been unveiled, with a host of firms preparing to compete in  London for a title this November. Hosted by Awards International, which brings events including the UK Customer Experience Awards to...

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Amazon’s Star is Rising in Bricks and Mortar

Amazon has opened a new concept store selling only goods that have been rated highly online. Located in New York’s SoHo district, Amazon 4 Star is among the brand’s first permanent non-mall or pop-up ventures, and sells items that are receiving...

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Virgin Experience Days on Cloud Nine After Award Win

Virgin Experience Days is still soaring high thanks to their recent win at the 2018 UK Digital Experience Awards with their groundbreaking virtual reality technology. The firm won Gold in the Best in Virtual Reality/Augmented Reality category at the event, which was...

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Marketers Failing to ‘Know’ Customers

Despite today being National ‘Get To Know Your Customers’ Day, three quarters (75 percent) of marketers admit they don’t actually know what they are looking for when analysing their customers’ data. That’s according to research by experience management company Qualtrics,...

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International Customer Experience Awards: New Dawn for Global CX

CX is a global industry, and now a new event is set to celebrate and honour the world’s best customer-centric organisations – the 2018 International Customer Experience Awards. The inaugural event is taking place in the capital of the Netherlands, Amsterdam, on...

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