Category: Industry news

A picture representing how a smart self-service looks like.

NICE acquires MindTouch for advanced smart self-service

The CXM team reports that NICE announced the acquisition of the leading cloud-based CX knowledge management platform MindTouch. Through the action, NICE aims to enhance expertise in the customer self-service section. This should be furthermore supported with a new AI-powered...

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FedEx Partners Up for Better CX

The lockdown has changed consumers shopping habits. Online purchasing is here to stay, and shipping companies found themselves in an urge to meet consumers needs and expectations. Now more than ever, businesses have to know their customer’s habits and attitudes, so...

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UK Business Awards 2020: Finalists Unveiled

The finalists for the 2020 UK Business Awards have been announced, with a shortlist of hopefuls representing the very best firms in the country this July. Hosted by Awards International, which brings events including the UK CX Awards to the capital...

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Things To Consider When Running a Business in 2020

If you have your own business and you want to keep making it successful then, there are a lot of things that you will need to take into consideration. There are many businesses out there and each trying to be...

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UK Business Awards: 2019 Finalists Announced

The finalist line-up for the 2019 UK Business Awards has been unveiled, with a host of firms preparing to compete in  London for a title this November. Hosted by Awards International, which brings events including the UK Customer Experience Awards to...

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Amazon’s Star is Rising in Bricks and Mortar

Amazon has opened a new concept store selling only goods that have been rated highly online. Located in New York’s SoHo district, Amazon 4 Star is among the brand’s first permanent non-mall or pop-up ventures, and sells items that are receiving...

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Virgin Experience Days on Cloud Nine After Award Win

Virgin Experience Days is still soaring high thanks to their recent win at the 2018 UK Digital Experience Awards with their groundbreaking virtual reality technology. The firm won Gold in the Best in Virtual Reality/Augmented Reality category at the event, which was...

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Marketers Failing to ‘Know’ Customers

Despite today being National ‘Get To Know Your Customers’ Day, three quarters (75 percent) of marketers admit they don’t actually know what they are looking for when analysing their customers’ data. That’s according to research by experience management company Qualtrics,...

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International Customer Experience Awards: New Dawn for Global CX

CX is a global industry, and now a new event is set to celebrate and honour the world’s best customer-centric organisations – the 2018 International Customer Experience Awards. The inaugural event is taking place in the capital of the Netherlands, Amsterdam, on...

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Finalists Unveiled for Biggest Ever UK Customer Experience Awards

The finalists for the 2018 UK Customer Experience Awards have been revealed, as the countdown begins for the country’s greatest ever celebration of CX. Returning to London for its ninth year, the event will take place on October 11, when Awards...

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Confirmit Gives Voice to Students Around the World

Voice of the Customer experts Confirmit, headline sponsor of the 2017 UK Customer Experience Awards, is now giving a voice to students in schools across the globe. Independent schools group Cognita has implemented a dedicated Voice of the Student (VoS) programme...

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No Mercy: ‘Pitiless Machines’ Could Destroy your Business

Businesses urgently need to prepare for the influx of ‘pitiless machines’ into customer services, it has been warned. Next-gen experience firm, Servion Global Solutions has highlighted that as uptake of smart speakers and voice assistants continues apace, consumers are increasingly using...

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In Rude Health: Confirmit Launches B2B Account Health Solution

2017 UK Customer Experience Awards sponsor Confirmit has launched a new solution designed to help stakeholders in B2B organisations understand the health of their account portfolios, and manage revenue risks from the frontline through to executive management. The solution directly addresses the...

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British Women Dissapointed by Online Shopping Experience

Women in the UK are feeling increasingly let down by online shopping experiences which are hard to navigate, not intuitive enough, and poorly designed for mobile browsing, according to a new study. The 21st Century Woman study, published by communications network...

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Firms Must Deliver the Goods When it Comes to Updates

Customers in the UK will switch brands if they do not receive regular updates on the status of delivered goods, it has been warned. According to a global survey, 78 percent of consumers want to receive updates on the status of...

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Confirmit Bring CX Skills to Healthcare Collaboration

UK Customer Experience Awards sponsors Confirmit are helping to deliver a revolutionary patient-centric approach to healthcare as part of an exciting new collaboration. Voice of the Customer experts Confirmit are working with specialist healthcare consultancy 7i Group Ltd to harness their...

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Online Retail Enjoys Incredible First Quarter of 2018

While the high street reported the steepest year-on-year drop in footfall since 2010, UK online retail sales have experienced dramatic growth. Online sales grew by a storming +18.9 percent year-on-year (YoY) in March, according to the latest figures from the IMRG...

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JD Wetherspoon ‘Ignoring’ Punters by Closing Social Media Channels

Pub chain JD Wetherspoon will face “negative repercussions” for “ignoring” customers by shutting down their social media channels, it has been warned. The company ran over 900 accounts on platforms including Twitter and Facebook, and has said the decision on Monday...

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Release Date Draws Near for Ian Golding’s Debut CX Book

Anticipation is building ahead of the release of the debut book from international Customer Experience consultant Ian Golding. Titled Customer What?: The Honest and Practical Guide to Customer Experience, the book is set for a late spring/early summer release following a...

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UK Employee Experience Awards 2018: Take Advantage of Special Table Booking Offer

The 2018 UK Employee Experience Awards are fast approaching, and finalists are being encouraged to take advantage of an Early Bird offer for booking tables. The awards finals are taking place in London’s Park Plaza Riverbank Hotel on May 17, while...

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