Category: News

Sage’s CEO Earns the Highest Leadership Score in the UK During COVID-19 Crisis According to Glassdoor

Sage, the market leader in cloud business management solutions, announced today that Steve Hare, CEO, has been recognised by Glassdoor for having the highest rated leadership score in the UK (95 percent), during the COVID-19 crisis. The data published by Glassdoor...

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AIB Expands CX Programme with Medallia

Medallia, Inc., the global leader in experience management, announced that AIB, one of the largest commercial banks in Ireland, is expanding its customer experience programme with Medallia. AIB is boosting its customer experience measurement programme by leveraging Medallia’s digital measurement solution...

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Consumers Will Turn to Local Retailers This Holiday Season, Report Finds

Over half of global holiday shoppers plan to shop local during the 2020 holiday period, according to new research from Rakuten Advertising, the global leader in performance marketing, media and consumer insights. The research, conducted among 8,673 adults worldwide, found that...

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DeviceBits Announces Rebranding With ResultsCX

DeviceBits, a leading artificial intelligence (AI) software provider, and ResultsCX (formerly The Results Companies), a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced the two companies will be uniting to enhance customer assisting software solutions under one...

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2020 UK Employee Experience Awards: Winners Announced

The winners of the 2020 UK Employee Experience Awards have been revealed at the Live Online event on 10th September, celebrating teams and individuals who are committed to improving the employee experience. Finalists were competing to secure Gold, Silver and Bronze...

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Unilever CEO Expects Shareholder Support for UK HQ Move

Unilever expects shareholders to support its plan to unify its headquarters in London and scrap its Dutch base. It also believes a potential law enacting an “exit tax” in the Netherlands would breach European Union law, its chief executive has said....

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UK Sick Day Costs Could Rise by 45% in 2020

As the UK eases further out of the tight lockdown restrictions that were put in place at the end of March 2020, more and more workers are heading back into offices and factory floors that have laid dormant for nearly...

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Genesys Names New CFO to Propel Cloud Business Forward

Genesys, the global leader in cloud customer experience and contact centre solutions, announced Brian Swartz as its new chief financial officer (CFO). Swartz brings more than 20 years of experience driving strategy and business performance at both public and private companies as well as...

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UK Retailers Lead the Way in Omnichannel Marketing, Have Yet to Utilise the Full Potential

New data collected from an omnichannel marketing automation platform, dotdigital, reveals the UK leads the way in omnichannel marketing, as 31 percent is scored by UK retailers against key success market, compared to the global benchmark of just 18 percent. Despite...

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You Are on Mute: The Perks and Downsides of Working From Home

A new study on productivity and employee well-being in a remote-first workplace find inadequate tools, lack of consensus on digital etiquette and guidance as major challenges in this type of working environment. The international study conducted by digital transformation leaders, Adaptavist,...

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ContactEngine Listed as a Sample Vendor in Gartner Hype Cycle for Customer Service and Support Technologies 2020

ContactEngine, a leading provider of proactive conversational AI and a UKCXA Winner, has announced that it has been identified as a Sample Vendor in the Gartner Hype Cycle for Customer Service and Support Technologies, 2020 report. ContactEngine was recognised in the...

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2020 UK Customer Experience Awards: Finalists Revealed

The finalists of the 2020 UK Customer Experience Awards have been announced, with some of the UK’s best-known brands preparing to compete for glory, online this October. The Awards finals  – which this year is marking eleven years of celebrating the very...

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Genesys Announces Partnership with Adobe to Deliver Contextual CX

Genesys, the global leader in cloud customer experience and contact centre solutions announced partnering with Adobe to help organisations break down data siloes between marketing, commerce, sales and service departments. A new integration between Genesys Cloud and Adobe Experience Platform, organisations will...

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Medallia Launches Service Experience Quickstart for ServiceNow

Medallia, the global leader in experience management, today announced Service Experience Quickstart for ServiceNow Customer Service Management (CSM) enabling companies to capture customer service experience feedback in real time and take intelligent action to optimise those experiences in-the-moment in ServiceNow CSM. The pre-configured...

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2020 International Customer Experience Awards: Entry Deadline Approaching

The entry deadline is fast approaching for the 2020 International Customer Experience Awards, the global celebration of customer experience taking place fully online on November 19, 2020. Potential entrants have until September 4 to submit their entries and have a chance...

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Gulf Customer Experience Awards 2021: Entries now Open

The Gulf Customer Experience Awards will return to Dubai for 2021 in a new-look ceremony that will celebrate the very best CX strategies in the region. Hosted by Awards International, the 2021 finals event will take place in Dubai on February...

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Shoppers Unlikely to Swarm Stores This Black Friday amid COVID Fears

New data from analytics company Contentsquare reveals that the startling 91 percent of UK shoppers are highly unlikely to visit physical stories on the upcoming Black Friday. The research, which surveyed over 1,000 UK shoppers found that over a third of...

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UK Complaint Handling Awards: 2021 Entries now Open!

Entries are now open for the 2021 UK Complaint Handling Awards, Britain’s biggest celebration of CX-inspired initiatives to resolve consumer problems. 2021 will be the fifth year of the UK Complaint Handling Awards, this time held fully online, from start to...

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Amazon To Open At Least 30 Checkout-Free Physical Shops In the UK

The online retail giant plans on launching at least 30 physical stores across the UK where customers won’t need to pay at checkout. In December 2016, it was announced that Amazon Go would soon be opening its first shops in Seattle, USA, allowing consumers to...

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TTEC Announces New EMEA CX Service for Volkswagen Group UK

New centre is set to transform customer experience and drive improved loyalty, retention and advocacy TTEC, a worldwide leading digital customer experience (CX) technology and services company has today announced its new CX service centre for Volkswagen Group UK, which includes...

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