Category: Uncategorized

UK Customer Experience Awards 2023 – open for entries

Awards International announces the start of its premium programme, the UK Customer Experience Awards, to recognise top results and achievements in CX across the United Kingdom. As of February 14, the fourteenth edition of UK CXA®is officially accepting entries. Organisations from the...

Why international success hangs on the strength of market localisation

Consumers can now visit a pan-global marketplace every time they use their smartphone. British companies are recognising the benefits of this new environment. More than four in every five UK businesses with an annual turnover of £1m are currently trading overseas. But while...

Introduction to the rules of Australian football: everything you need to know

Australian football is a sports game usually played by two teams of 18 players. Points are scored either for kicking the oval ball into the central goal post, which is six points, or for kicking the ball into the central...

4 ways to boost productivity & employee happiness at work

Employee satisfaction is one of the most important factors in managing a successful, profitable organisation. Employees that are happy and engaged are more likely to be productive, have fewer sick days, and promote business innovation. When employees are happy, committed,...

Using text/SMS messages and AI assistance to retain iGaming customers

Most iGaming companies are familiar with the competitive nature of competition and the fickle nature of players. While a good marketing and retention strategy incorporating the paradigms of ESG – Environmental, Social, and Governance – would better solidify the customer...

How to start a trading career

A trading career sounds like a dream for a lot of people. Working out how to trade forex and potentially make a profit can be a way to make a flexible living while working from home – or even while...

Using gamification to boost the morale of your sales teams

With the threat of a global recession looming over 2023, prospects are – and will continue – approaching new investments with greater caution. Sales roles have become even more challenging in that regard. But, with the right revenue and mitigation strategies in place, there are still opportunities for businesses to grow.  Even...

How will AI predictions impact sales in 2023?

Despite significant gains, emotion AI has yet to “go mainstream”. At least, not in the same ways we’ve seen from other sales innovations – like social CRM and cloud-based CX. That will change in 2023, as more businesses realise value in the...

Solving the CX challenges keeping decision makers up at night

Amid rising living costs, economic uncertainty and global recession, customer service has become the key differentiator for success. To gain vital margins, more brands are placing a greater focus on improving the customer experience (CX). This can increase profitability by up to 2% and...

Upcoming webinar with Webex CPaaS Solutions – looking at conversational messaging for CX

On Wednesday 19th October at 3pm GMT, CXM have the privilege of hosting a free online webinar with Webex CPaaS Solutions . This exciting new learning opportunity will be looking at ‘How conversational messaging is transforming CX’, with speakers David Creasey-Benjamin from Webex...