Category: Uncategorized

Book Review: ‘Great Answers to Tough Questions at Work’ by Michael Dodd

We’ve all been there – whether it be at a job interview, a board meeting, or speaking directly with customers – sometimes you are hit with a question that, for whatever reason, you simply cannot answer. Or at the very least...

Better Your B2B Customer Experience in Five Easy Steps

Whilst few B2B executives would disagree that it’s important to provide a great Customer Experience, many struggle to translate their best intentions into practical transformational actions.  Here are five practical steps B2B executives can take to improve their CX. 1) Design,...

Achieving B2B and B2C Experience Parity

It is high time B2B companies finally embraced what B2C companies have known for years. In 2009, when I was running usability research for  Skype’s business proposition, I noticed that business customers were starting to ask questions like: “If the websites...

Bitcoin Hits Record High: Investors Are Thrilled

This morning Bitcoin reached its all-time high of $5,167.90. This is the highest Bitcoin has ever gone and the investors are going crazy over it. The last time Bitcoin reached its high was on 2 September when its price was $5,013.91. This...

58 Insane Facts about Bitcoin

Interest in Bitcoin is now greater than ever, but many are still unsure as to how it works, if it’s safe, and if it’s worth investing in.  Check out the infographic below to find the answers to these questions, and learn...

The Great Customer Experience Catch-Up

Do Customers Really Matter? On the face of it, this is quite a valid question to ask when you look at the board of many organisations. Despite improving, many companies still do not have anyone who represents the customer sitting on the...

Business plan: How to write the financial summary

The financial summary of a business plan could be regarded as the lifeline of the business. It is what breathes an air of life and practicality into the business. The financial section many times appears at the back of the...

How Card-Based Installments Are Shaking Up the E-Commerce Industry

Burgeoning financial technology is reshaping the way people all around the world, from all walks of life, make their purchases. The modern customer typically prefers to have an increased number of options from which to choose — including but certainly...

Digital Innovation ‘Paramount’ for Retailers Ahead of Peak Shopping Months

Retailers have been warned they must rethink their digital sales services to capitalise on consumer trends. Following the release of data on retail sales by the Office for National Statistics, eCommerce consultancy Salmon said that although tills have continued to ring...

Bankers Still Don’t Trust The Cryptocurrencies

Earlier on Tuesday, at different conferences around New York, JPMorgan Chase chief executive Jamie Dimon took aim at bitcoin, calling the cryptocurrency “a fraud” and “worse than tulip bulbs.” This skepticism by one of Wall Street’s titans, and its reflection in many...